JOB OVERVIEW
Company: Red Cloud ICT Solutions PLC
Position: Junior Customer Service Technical Support
Location: Addis Ababa, Ethiopia
Job Type: Full-time (Shift-based, including weekends/holidays possible)
Number of Positions: 5
Application Deadline: July 26, 2025
ABOUT RED CLOUD ICT SOLUTIONS
Red Cloud ICT Solutions PLC is a fast-growing technology firm delivering cutting-edge services in Data Center management, Cloud ERP hosting, E-commerce, FinTech, Virtual ISP, and Sales Automation. As a trusted tech solutions provider in Ethiopia, Red Cloud is committed to innovation, digital transformation, and customer satisfaction. Our mission is to empower businesses with reliable ICT infrastructure and expert technical support.
POSITION: JUNIOR CUSTOMER SERVICE TECHNICAL SUPPORT
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or ticketing systems
- Troubleshoot basic technical issues related to Red Cloud’s services
- Guide customers step-by-step using clear documentation and remote support tools
- Escalate unresolved or complex technical cases to senior team members
- Keep detailed records of customer interactions, resolutions, and issue logs
- Assist in documenting and testing new product features or bugs
- Educate customers on how to maximize the value of services provided
- Work closely with cross-functional teams to address and solve user concerns
- Follow up with customers to ensure a satisfactory resolution
REQUIRED QUALIFICATIONS & SKILLS
- Bachelor’s Degree in Software Engineering, IT, Computer Science, or related field (fresh graduates encouraged)
- Excellent verbal and written communication skills
- Strong analytical and problem-solving ability
- Positive attitude and customer-first approach
- Fast learner with adaptability in a tech-driven environment
WORK CONDITIONS
- Full-time, shift-based (may include weekends and holidays)
- Office-based role in Addis Ababa
BENEFITS
- Opportunity to join one of Ethiopia’s top ICT companies
- On-the-job learning in cloud, ERP, and technical support services
- Exposure to leading enterprise technologies and digital platforms
- Career growth and development in a high-demand tech field
HOW TO APPLY
Interested and qualified applicants should complete the online application form:
For inquiries during office hours, please call:
📞 +251 929 055 048
(Please do not use any numbers not listed above.)
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