JOB OVERVIEW
Company: Ethiopost
Positions:
- Junior Sales Officer
- Junior Call Center Officer
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Number of Positions (Call Center): 20
Salary & Benefits: As per company scale
Application Deadline: June 18, 2025
About Ethiopost
Ethiopost is Ethiopia’s leading and most extensive postal service provider, operating through over 600 branches nationwide. As a designated postal operator (DPO), Ethiopost plays a crucial role in fulfilling the government’s universal service obligation (USO). Beyond mail delivery, Ethiopost is expanding into logistics, financial services, and digital solutions, aiming to become a global leader in postal innovation.
Position 1: Junior Sales Officer
Education: BA Degree (No experience required)
Key Responsibilities
- Build and maintain strong customer relationships
- Provide accurate information about Ethiopost services and updates
- Support the sales team with presentations, proposals, and internal coordination
- Deliver exceptional customer service to drive loyalty and satisfaction
Requirements
- Strong verbal and written communication skills
- Enthusiastic and client-focused mindset
- Willingness to learn and grow within a national institution
Location: Addis Ababa
2: Junior Call Center Officer
Education:
- BA Degree (0 years experience)
- OR College Diploma + TVET Level IV (0 years experience)
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Provide clear and accurate product/service information
- Resolve issues or escalate complex matters to appropriate departments
- Log customer interactions in the CRM database
- Identify and act on upselling or cross-selling opportunities
- Maintain professionalism and empathy in all communications
Requirements
- Effective communication and interpersonal skills
- Basic understanding of CRM systems and digital tools
- Customer-first attitude and quick problem-solving ability
Number of Positions Available: 20
Location: Addis Abab
What Ethiopost Offers
- Opportunity to work in a national organization with growing digital and logistics services
- Inclusive and professional work environment
- Training and development opportunities
- Potential for growth within Ethiopia’s evolving postal and logistics sector
How to Apply
Qualified applicants are invited to submit their application letter, CV, and relevant academic documents to Email: recruitment@ethio.post
Deadline: June 18, 2025
Please specify the position you are applying for in the subject line.
📣 Stay Updated For career opportunities jobs and scholarships
Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com
