JOB OVERVIEW
Company: Digaf Microcredit Provider S.C.
Industry: Digital Microfinance and Financial Technology
Employment Type: Full-time
Work Location: Addis Ababa, Ethiopia
Application Deadline: January 2, 2026
About Digaf Microcredit Provider S.C.
Digaf Microcredit Provider S.C. is a technology-driven microfinance institution committed to expanding access to affordable digital loan products for low- and middle-income individuals. The institution has signed a Memorandum of Understanding (MoU) with the Ethiopian Ministry of Labor and Skills (MoLS) to support inclusive financial services through digital innovation.
Digaf Microcredit Provider S.C. aims to provide financial relief and economic empowerment by leveraging technology in the financial sector. Qualified professionals are invited to join the organization and contribute to impactful microcredit solutions.
Available Positions
Position 1: Call Center Officer
Qualifications
- Bachelor’s Degree in Business Administration, Marketing, Communication, Information Technology, or a related field
Experience
- 1–2 years of experience in a call center, customer service, or help desk role is an advantage
Knowledge
- Basic understanding of financial services, microfinance products, or customer care principles
- Proficiency in English, Amharic, and Afaan Oromo (verbal and written)
Key Skills
- Strong communication skills with a clear, polite, and professional phone manner
- Active listening and customer-focused problem-solving abilities
- Ability to manage customer inquiries and complaints effectively
- Strong time management skills and ability to handle high call volumes
- Teamwork and collaboration across departments
- High level of confidentiality and data protection awareness
Location: Addis Ababa
Position 2: Digital Loan Officer
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Economics, Accounting, or Finance
Experience
- 1–2 years of experience in digital lending, microfinance, or banking operations
Key Skills and Responsibilities
- Process and document digital loan applications with strong attention to detail
- Engage clients using social media and digital communication platforms
- Manage client relationships with a focus on customer satisfaction
- Analyze loan data and provide insights for process improvement
- Communicate effectively with clients and internal teams
- Collaborate with colleagues to achieve organizational goals
- Adapt quickly to new digital tools and technologies
- Respond promptly to customer inquiries and resolve issues
- Maintain confidentiality and integrity of sensitive information
- Organize and prioritize tasks to meet deadlines
Location: Addis Ababa
Position 3: Chief Marketing Officer (CMO)
Qualifications and Experience
- Senior-level experience in growth marketing, performance marketing, or revenue leadership roles within:
- Fintech
- Telecom
- Digital platforms
- Consumer finance or related sectors
Key Competencies
- Strong understanding of behavioral science, borrower psychology, and consumer decision-making
- Hands-on experience with funnel analytics, attribution models, and data-driven experimentation
- Proven ability to convert insights into measurable revenue growth
- Strong cross-functional leadership and execution capabilities
- Commercial mindset with a results-oriented approach
Location: Addis Ababa
Position 4: Loan Recovery Contact Person
Qualifications
- Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, or a related field
Experience
- 1–2 years of experience in credit control, loan administration, finance, or related roles
- Internship or trainee experience in a microfinance institution or financial organization is an advantage
Knowledge
- Basic understanding of credit policies, loan procedures, and repayment tracking
- Willingness to learn debt recovery and credit risk management practices
Key Skills
- Basic financial analysis and repayment schedule tracking
- Strong attention to detail and record-keeping skills
- Professional communication and client follow-up skills
- Ability to manage multiple loan accounts efficiently
- Strong teamwork and collaboration skills
Location: Addis Ababa
Application Deadline
January 2, 2026
How to Apply
Interested and qualified applicants should submit their application via email to:
Only shortlisted candidates will be contacted for further assessment and interviews.
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