JOB OVERVIEW
Company: Digaf Microcredit Provider S.C
Location: Addis Ababa & Regional Cities (Wolayita Sodo, Hawassa, Bahirdar, Nekemte, Jimma)
Job Type: Full-time
Positions: 4
Deadline: April 25, 2026
About the Company
Digaf Microcredit Provider S.C is a technology-driven microfinance institution focused on expanding access to digital financial services. In collaboration with the Ethiopian Ministry of Labor and Skills (MoLS), the company aims to support low- and middle-income individuals through innovative and affordable loan solutions.
Position 1: Customer Experience Support Officer
Requirements
- Bachelor’s degree in Business Administration, Management, or related field
- 3+ years of experience in customer service, call center, or complaint handling
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution ability
- Good reporting and analytical skills
- Ability to manage multiple cases under pressure
- Familiarity with CRM systems is an advantage
Work Location
- Addis Ababa
Position 2: Junior Legal Officer
Requirements
- LLB Degree in Law
- 1–2 years of relevant experience
- Strong knowledge of Ethiopian laws and court procedures
- Good communication and drafting skills
Key Responsibilities
- Assist in legal documentation and contract drafting
- Support litigation and court follow-ups
- Ensure compliance with laws and company policies
- Handle legal correspondence and customer-related cases
Work Location
- Wolayita Sodo, Hawassa, Bahirdar, Nekemte, Jimma
Position 3: Senior Customer Data Quality Officer
Requirements
- Bachelor’s degree in Finance, Accounting, IT, Data Management, or related field
- 3–5+ years of experience in:
- Banking operations
- Data quality / MIS / reconciliation
- Digital lending or fintech (preferred)
Work Location
- Addis Ababa
Position 4: Credit Control Manager
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field
- 5–7+ years of experience in:
- Credit control / collections / loan recovery
- Banking, microfinance, or fintech
- 2–3 years in a supervisory or managerial role
Work Location
- Addis Ababa
How to Apply
Interested and qualified applicants should submit:
- Updated CV
- Application letter
Email: hr.admin@digafcredit.com
Deadline: April 25, 2026
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