JOB OVERVIEW
Company: Dashen Bank S.C
Position: Customer Service Officer – Maker
Location: Addis Ababa, Ethiopia
Employment Type: Full-time
Application Deadline: May 22, 2026
About Dashen Bank
Dashen Bank is one of Ethiopia’s leading private financial institutions, recognized for its strong financial performance, innovation, and customer-focused banking services. The bank has consistently introduced advanced banking technologies and modern financial solutions, making it one of the most respected banks in Ethiopia’s financial sector.
Position Overview: Customer Service Officer – Maker
Dashen Bank is looking for fresh graduates and qualified applicants to join its branch operations team as Customer Service Officer – Maker.
The role focuses on delivering front-office banking services, supporting customer transactions, handling account-related requests, and ensuring excellent customer experience at branch level.
Selected candidates will undergo six months of intensive training before permanent assignment.
Key Responsibilities
Customer Service Operations
- Provide front-office customer service support at branch level
- Handle customer inquiries and respond professionally
- Process account opening, maintenance, and customer requests
Transaction Processing
- Manage payment and collection transactions
- Handle cash and non-cash banking operations
- Ensure accuracy and compliance in transaction processing
Banking Support
- Assist customers with banking products and services
- Support branch operational efficiency and service quality
- Maintain proper documentation and transaction records
Required Qualifications
Education
Bachelor’s Degree in one of the following or related fields:
- Marketing Management
- Accounting
- Management
- Economics
- Business Administration
- Information Technology
- Or equivalent business-related fields
Experience
- Zero (0) years of experience required
- Fresh graduates are encouraged to apply
Age Requirement
- Applicants must not be more than 25 years old (for external applicants)
Required Skills and Competencies
Technical Competencies
- Understanding of basic financial products and banking services
- Knowledge of banking procedures and accounting principles
- Ability to respond to customer inquiries and resolve basic issues
Computer Skills
- Good command of Microsoft Office applications
- Familiarity with core banking systems is advantageous
Communication Skills
- Strong interpersonal and customer handling skills
- Ability to communicate professionally and effectively
Training and Career Development
Successful candidates will receive:
- Six months of intensive banking training
- Opportunity for permanent placement after successful completion
- Career growth opportunities within one of Ethiopia’s leading banks
Duty Station
- Addis Ababa, Ethiopia
How to Apply
Interested and qualified applicants should apply through the official Dashen Bank online application portal.
Applicants are advised to complete the application carefully and submit all required information accurately.
Application Deadline
May 22, 2026
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