Job Overview
- Company: Anbesa International Bank (Lion International Bank)
- Position: Customer Service Officer (IFB)
- Location: Addis Ababa City Branches
- Job Type: Full-time
- Salary & Benefits: As per the Bank’s Salary Scale
- Posted Date: April 27, 2025
- Application Deadline: May 3, 2025
About Anbesa International Bank
Anbesa International Bank, formerly known as Lion International Bank (LIB), is a dynamic and rapidly growing private bank in Ethiopia. Established in 2006, the bank has expanded significantly, boasting over 12,000 shareholders and a paid-up capital exceeding Birr 2.5 billion. With a strong asset base and a reputation for excellence, Anbesa Bank is committed to providing innovative financial solutions and contributing to Ethiopia’s economic growth.
Position: Customer Service Officer (IFB)
Are you a motivated banking professional with a passion for Interest-Free Banking (IFB) services? Anbesa International Bank is seeking a qualified Customer Service Officer (IFB) to join its Addis Ababa branches and serve in delivering exceptional banking experiences.
Key Responsibilities:
- Deliver customer service for Interest-Free Banking (IFB) products and services.
- Open new customer accounts, process transactions, and respond to client inquiries.
- Promote and cross-sell IFB banking services and products.
- Ensure compliance with Shariah principles and IFB banking guidelines.
- Handle daily cash operations, account maintenance, and related activities.
(Specific duties will be provided upon appointment.)
What You Need to Succeed:
Educational Requirements
- Bachelor’s Degree (B.A.) in Accounting, Banking & Finance, Management, Economics, or related fields.
Experience
- Minimum 1 year and above experience in the banking sector as a Trainee Banker, Junior Customer Service Officer, or equivalent roles.
- Prior experience in Interest-Free Banking (IFB) services is preferable.
Skills and Attributes
- Strong knowledge of banking operations and customer service practices.
- Understanding of IFB principles and Shariah-compliant banking (advantageous).
- Excellent communication, interpersonal, and customer handling skills.
- Ability to work effectively under pressure and in a team environment.
Place of Work:
- Addis Ababa City Branches
What We Offer:
- Competitive salary as per Anbesa Bank’s scale.
- Opportunities for professional growth and development.
- A supportive and dynamic banking environment.
- Career advancement in the fast-growing IFB sector.
How to Apply
If you meet the above requirements, please submit your application, updated CV, and non-returnable copies of your educational and work experience documents in person to:
Application Address:
Lion International Bank S.C.
HQ at 22 Lex Plaza Building, 7th Floor, Addis Ababa.
Note:
- Applications must be submitted on or before May 3, 2025.
- Only shortlisted candidates will be contacted.
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