JOB OVERVIEW
Organization: Ahadu Bank
Position: Customer Service Officer I
Employment Type: Full-Time
Location: Addis Ababa, Ethiopia
Vacancy Number: Ext/Vaca/041/2026
Application Deadline: June 19, 2026
About Ahadu Bank
Ahadu Bank S.C. joined Ethiopia’s financial sector with the vision of transforming banking services through knowledge-based leadership, advanced technology, agile strategies, and strong market discipline.
The bank provides specialized and customer-focused financial solutions tailored to different customer segments, aiming to create sustainable value and exceptional banking experiences.
Position Summary
The Customer Service Officer I is responsible for providing front-office banking services and ensuring efficient customer support at the branch level.
The position involves handling account maintenance, payment and collection transactions, customer inquiries, cash and non-cash transactions, and other banking services while maintaining high standards of customer satisfaction.
Position: Customer Service Officer I
Educational Requirements
Bachelor’s Degree in one of the following fields:
- Banking and Insurance
- Accounting
- Management
- Economics
- Business Administration
- Related fields of study
Experience Requirement
- Minimum 1 year of relevant banking experience
Required Competencies
- Understanding of general financial products and banking services
- Good knowledge of banking procedures and accounting practices
- Ability to respond to customer inquiries and resolve customer issues effectively
- Strong customer service and communication skills
- Excellent command of Microsoft Excel
- Excellent command of Microsoft Office applications
- Good understanding of core banking systems
Key Responsibilities
- Provide front-office customer service support
- Handle account opening and maintenance activities
- Process payment and collection transactions
- Handle cash and non-cash transactions
- Respond to customer inquiries and service requests
- Assist customers with banking products and services
- Ensure compliance with bank policies and procedures
- Maintain high levels of customer satisfaction and service quality
Place of Work
Addis Ababa, Ethiopia
Application Deadline
June 19, 2026
How to Apply
Interested and qualified applicants should apply through the official application link below:
Note: Only shortlisted candidates will be contacted.
For additional information:
+251-11-5-260-795
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