JOB OVERVIEW
Organization: Boeing
Position: Customer Support Specialist (Customer Support Management)
Employment Type: Full-Time
Location: Addis Ababa, Ethiopia
Application Deadline: June 24, 2026
About Boeing
Boeing is one of the world’s leading aerospace companies, providing commercial airplanes, defense products, and aviation services globally. Through Boeing Global Services (BGS), the company supports customers with supply chain solutions, maintenance services, training, and operational support.
Boeing is committed to innovation, collaboration, diversity, and creating opportunities for professional growth.
Position Summary
Boeing Global Services (BGS) is seeking a Customer Support Specialist to join its Supply Chain Execution organization in Addis Ababa, Ethiopia.
The selected candidate will serve as a Customer Program Manager supporting customers across Africa and the Middle East. The role focuses on customer relationship management, supply chain coordination, order fulfillment, and delivering world-class customer support.
Required Qualifications
Education & Experience
• Minimum 1 year of experience in the aerospace industry
• Minimum 1 year of experience in a supply chain-focused role
Required Skills
• Strong communication and presentation skills
• Experience presenting information to executive leadership
• Excellent problem-solving abilities
• Ability to collaborate across multiple teams and organizations
• Strong customer service orientation
• Willingness to learn and grow professionally
• Ability to travel domestically and internationally when required
Preferred Qualifications
• Knowledge of SAP systems
• Engineering or technical experience
• Account management experience
• Customer support experience
Key Responsibilities
• Build and maintain strong customer relationships
• Understand customer business strategies and operational needs
• Conduct customer meetings through virtual and face-to-face channels
• Monitor customer account performance and health
• Provide solutions to customer inquiries and operational challenges
• Prepare and deliver presentations to customers and internal stakeholders
• Manage customer orders, deliveries, returns, and spare parts requirements
• Coordinate with suppliers and internal Boeing teams
• Track and monitor customer delivery requirements
• Analyze customer and supplier data to improve service delivery
• Resolve delivery issues and support order fulfillment
• Monitor and share key performance metrics
• Utilize Boeing systems and tools in a fast-paced environment
Additional Information
Relocation
• Relocation assistance is not provided
• Applicants must already live in Addis Ababa or relocate at their own expense
Visa Sponsorship
• Visa sponsorship is not available
Employment Conditions
• This is a locally hired position in Ethiopia
• Salary and benefits will be determined according to local employment regulations and candidate qualifications
Equal Opportunity Employer
Boeing is committed to equal employment opportunities and does not discriminate based on race, color, ethnicity, religion, nationality, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic.
Application Deadline
June 24, 2026
How to Apply
Interested and qualified applicants should submit their application through Boeing’s career portal.
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