JOB OVERVIEW
Company: Ahadu Bank S.C.
Position: Customer Service Officer I
Location: Dire Dawa, Ethiopia
Job Type: Full-time, Permanent
Salary: As per the Bank’s scale (competitive)
Application Deadline: July 2, 2025
Vacancy Code: Ext/Vaca/0106/2025
About Ahadu Bank
Ahadu Bank is one of Ethiopia’s progressive banks committed to innovation, financial inclusion, and exceptional customer service. Since its establishment, the Bank has been focused on delivering tailored financial products and expanding access to underserved communities. At Ahadu Bank, we aim to leave a lasting impact on Ethiopia’s economy through inclusive banking solutions.
We offer equal employment opportunities and actively encourage women to apply.
Position: Customer Service Officer I
The Customer Service Officer I is responsible for providing front-line banking support. This includes handling account transactions, responding to customer inquiries, and ensuring smooth, professional service delivery.
Key Duties:
- Provide front-office customer service at the branch
- Handle cash and non-cash transactions accurately
- Process account maintenance, collections, and payments
- Resolve customer requests and inquiries in a timely and professional manner
- Adhere to core banking processes, compliance standards, and operational procedures
Required Qualifications & Competencies
Education:
- Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields
Experience:
- Minimum of 1 year relevant experience in a recognized banking institution
Skills & Competencies:
- Solid understanding of banking products, procedures, and customer service practices
- Strong interpersonal and problem-solving skills
- Ability to respond effectively to client needs and inquiries
- Proficiency in Microsoft Office (Excel, Word) and Core Banking Systems
- High attention to detail and accountability in customer handling
Why Join Ahadu Bank?
- Competitive compensation package
- Supportive and innovative work culture
- Opportunities for career growth and professional development
- Commitment to diversity, inclusion, and equal employment opportunities
How to Apply
Interested and qualified applicants should apply through the following online form:
Upload your documents (maximum 10 MB) in a single PDF format.
For additional inquiries, please contact Ahadu Bank HR at:
+251 11 5260 795
Only shortlisted applicants will be contacted. Applications not meeting the criteria will be automatically disqualified.
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