JOB OVERVIEW
Company: Zemen Bank S.C
Industry: Banking and Financial Services
Posted Year: 2026
Application Deadline: January 24, 2026
Employment Type: Full-time
Zemen Bank invites qualified and interested applicants to apply for the following vacant positions. Zemen Bank is a private financial institution established to deliver effective, efficient, and full-fledged banking services. The Bank places special emphasis on enhancing women’s access to finance, promoting development, business growth, and sustainable profitability to meet the expectations of all stakeholders.
Zemen Bank strictly complies with the laws and regulations of the Federal Democratic Republic of Ethiopia and adheres to all directives issued by regulatory authorities.
Position 1: Customer Service Officer – I
Position Overview
The Customer Service Officer – I is responsible for delivering high-quality front-line banking services, handling customer inquiries, processing transactions accurately, and ensuring customer satisfaction in line with the bank’s service standards.
Educational Qualification
- BA Degree in Banking and Finance, Accounting, Economics, Management, or related fields
Experience
- Minimum of 1 year relevant banking experience
Place of Work
- Dire Dawa Banking Center
- Harar Banking Center
Position 2: Director – IT Strategy and Enterprise Architecture Management
Position Overview
The Director of IT Strategy and Enterprise Architecture Management is responsible for leading the bank’s IT strategic planning, enterprise architecture design, cybersecurity governance, and digital transformation initiatives. The role ensures alignment between business objectives and technology solutions while maintaining strong information security standards.
Educational Qualification and Experience (Option One)
- Master’s / MBA / MSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems, MBA, or related fields
- Professional certifications in CISSP, IT Security Management, Cyber Security, or related areas
Experience:
- Minimum of 8 years of relevant experience, with at least 3 years in a Division Manager or equivalent leadership role
Educational Qualification and Experience (Option Two)
- Bachelor’s / BSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems, MBA, or related fields
- Professional certifications in CISSP, IT Security Management, Cyber Security, or related areas
Experience:
- Minimum of 10 years of relevant experience, with at least 3 years in a Division Manager or equivalent leadership role
Place of Work
- Addis Ababa
Application Deadline
January 24, 2026
How to Apply
Interested and qualified applicants who meet the above requirements should submit:
- Application letter
- Updated CV
- Academic and professional credentials
All documents must be submitted in PDF format by clearly stating the position title you are applying for through
Important Notes
- Incomplete application documents will not be accepted
- Only shortlisted candidates will be contacted
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