JOB OVERVIEW

Company: Virtual Equb PLC
Position: Customer Service Representative / Front Desk Officer
Job Type: Full-time
Location: Meskel Flower, Addis Ababa, Ethiopia
Salary: Attractive Salary and Benefits Package
Application Deadline: August 21, 2026

About Virtual Equb PLC

Virtual Equb PLC is a financial technology company established in 2010 E.C. with the objective of modernizing and transforming the traditional Equb system through innovative digital solutions. The company leverages technology to improve accessibility, efficiency, and opportunities for individuals and businesses participating in Equb services.

As part of its continued growth and commitment to customer satisfaction, Virtual Equb PLC is seeking qualified and motivated professionals to join its team as a Customer Service Representative / Front Desk Officer.

Position: Customer Service Representative / Front Desk Officer

Educational Qualification

Applicants must possess:

• Bachelor’s Degree in:
  • Marketing
  • Business-related fields
  • Other relevant disciplines

Experience Requirements

Candidates should have:

• 1–3 years of relevant work experience in one or more of the following areas:
  • Equb institutions
  • Fintech companies
  • Sales
  • Customer service
  • Banking
  • Logistics
  • Import and export businesses

Added Advantage

Preference will be given to applicants who have:

• Experience in Fintech or Equb-related organizations.
• An existing client base or professional business network.

Required Skills and Competencies

Successful candidates should demonstrate:

• Strong communication and interpersonal skills.
• High levels of integrity, professionalism, and discipline.
• Ability to build and maintain long-term customer relationships.
• Development-oriented mindset and creativity.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication abilities.
• Outstanding customer handling and active listening skills.
• Problem-solving and complaint-resolution capabilities.
• Effective time management and multitasking skills.
• Basic computer proficiency, including:
  • Microsoft Office applications
  • Email communication
  • Call handling systems
• Friendly, patient, and professional customer service attitude.
• Ability to work effectively under pressure and within a team environment.
• Strong attention to detail, accountability, and trustworthiness.

Salary and Benefits

• Attractive salary and benefits package.
• Additional benefits will be provided according to company policy.

Duty Station

• Meskel Flower, Addis Ababa, Ethiopia

How to Apply

Interested and qualified applicants are invited to submit the following documents:

• Updated CV/Resume
• Application Letter

Applications should be sent via email to:

Email: hrvirtualequb39@gmail.com

Application Deadline: August 21, 2026

Note: Early applications are strongly encouraged, as priority consideration may be given to candidates who apply before the deadline.

Only shortlisted candidates will be contacted.

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