JOB OVERVIEW
Organization: Trade Ethiopia
Location: Addis Ababa
Entry-Level Opportunity
Deadline: June 9, 2025
About Trade Ethiopia
Trade Ethiopia is a pioneering B2B e-commerce platform connecting Ethiopian farmers and businesses with both local and international buyers—bringing fair market access to thousands. Through its digital marketplace and innovative Business TV & Radio, Trade Ethiopia is revolutionizing trade access and business storytelling across the country.
If you’re passionate about delivering exceptional customer service, making meaningful connections, and supporting digital trade innovation in Ethiopia, this is your chance to kick-start your professional journey.
Position: Customer Service Representative
Qualification Requirements:
- Bachelor’s Degree in Business, Communications, Marketing, or a related field
- Additional training or certification in customer service or communication is a plus
- Strong verbal, written, and interpersonal communication skills
- Must be fluent in English; knowledge of other languages is a plus
- Comfortable using social media and communication platforms
- Flexible to work evenings, weekends, or holidays as needed
Preferred Experience:
- 0–1 year of experience (Fresh Graduates encouraged!)
- Background in customer service, call center, or support roles
- Familiarity with multi-channel support: phone, chat, and email
- Ability to stay calm under pressure and manage customer concerns professionally
Key Responsibilities
- Deliver empathetic and professional support to customers across multiple channels
- Respond promptly to inquiries and proactively resolve complaints
- Become an expert on Trade Ethiopia’s services and assist customers confidently
- Maintain accurate customer interaction records and transactions
- Collaborate with internal teams to resolve issues efficiently
- Follow up with clients, ensure satisfaction, and close feedback loops
- Handle data entry, order processing, and service request documentation
- Support junior team members and contribute to a high-performance customer service culture
What You’ll Gain
- A launchpad for your career in digital business and trade services
- Training, mentorship, and real-world experience in a fast-paced environment
- Opportunities to grow into senior roles in customer success or operations
- Be part of a company at the forefront of digital trade transformation in Ethiopia
- Inclusive and dynamic work culture — female applicants strongly encouraged to apply
Application Deadline: june 9, 2025
How to Apply
Send your updated CV and application to: employer@enisra.com
Subject Line: Application for Customer Service – Trade Ethiopia
Female candidates are highly encouraged to apply!
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