JOB OVERVIEW
Company: Safaricom Ethiopia
Position: Operation Center Specialist
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time
Deadline: April 24, 2025, 5:30 PM
Salary & Benefits: Competitive, as per company scale
Application Method: Online through official career portal
About Safaricom Ethiopia
Safaricom Ethiopia is a leading telecommunications company committed to transforming lives through digital connectivity. Backed by an international consortium that includes Vodafone Group, Safaricom PLC, Vodacom Group, Sumitomo Corporation, and British International Investment (BII), Safaricom Ethiopia is on a mission to build a digitally inclusive and connected Ethiopia.
Position: Operation Center Specialist
Are you a detail-oriented tech professional with strong systems analysis experience? Join Safaricom Ethiopia and play a critical role in ensuring service availability and operational excellence across telecom platforms.
Key Responsibilities
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Oversee end-to-end monitoring and supervision of telecom platforms
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Ensure effective service delivery, fault handling, and incident management
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Conduct performance analysis and implement proactive controls
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Build and enhance automated monitoring systems across domains
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Follow up on incidents, update stakeholders, and maintain service logs
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Manage and report on KPIs and SLAs, ensuring continuous improvement
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Provide accurate incident data and maintain customer-centric issue resolution
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Identify gaps and recommend operational improvements and policy enhancements
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Work in a 24/7 shift environment, ensuring high availability and rapid response
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Ensure infrastructure stability, performance monitoring, and governance alignment
What You Need to Succeed
Qualifications:
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BSc in Electrical/Computer Engineering or Information Systems (essential)
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2–5 years of systems analysis and design experience in complex IT environments
Skills & Attributes:
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Strong understanding of fault, change, and incident management
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Familiarity with telecom operations, monitoring tools, and infrastructure support
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Customer-oriented mindset with excellent communication skills
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Capable of working under pressure in a fast-paced environment
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Analytical, detail-focused, and solution-driven
What We Offer
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Competitive compensation package
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Growth opportunities in a dynamic telecom company
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Exposure to cutting-edge technologies and international best practices
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Impact-driven work contributing to Ethiopia’s digital transformation
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Collaborative team culture within a mission-led organization
How to Apply
Ready to lead Safaricom’s operations and system performance?
Apply through the official Safaricom career portal.
APPLY HERE
Make sure to update your candidate profile and attach your updated CV.
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