JOB OVERVIEW
Company: Elegance General Trading PLC
Position: Customer Support Specialist – Yango Ethiopia
Location: Fully Remote / Addis Ababa, Ethiopia
Job Type: Full-time
Salary: 30,000 ETB per month
Application Deadline: December 15, 2025
About Elegance General Trading PLC
Elegance General Trading PLC is a leading company committed to providing exceptional service across its business operations. In partnership with Yango Ethiopia, the company supports digital mobility solutions by ensuring seamless customer and driver experiences. We are seeking a motivated and skilled Customer Support Specialist to join our remote team and deliver high-quality assistance.
Position: Customer Support Specialist
Qualifications:
- BSc degree from a recognized university
- Excellent English proficiency (spoken and written)
- Fluency in Amharic or other local languages is a plus
- Strong communication, typing, and digital skills
- Familiarity with CRM systems and digital tools
- Reliable computer, internet connection, and quiet workspace
Key Responsibilities
- Provide timely customer and driver support via chat, email, and phone calls
- Resolve standard inquiries and support issues efficiently
- Make outbound calls for complex cases and follow-ups
- Collect and relay user feedback to internal teams
- Handle cases including lost & found items, payment disputes, safety concerns, account verification, and driver performance inquiries
Benefits
- Competitive monthly salary of 30,000 ETB
- Full-time remote work opportunity
- Exposure to digital mobility operations in Ethiopia
How to Apply
Interested and qualified applicants should submit their CV and supporting documents via email to:
Email:
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