JOB OVERVIEW
Company: Easy Express Company
Position: Customer Service Agent
Location: Addis Ababa, Ethiopia
Job Type: Full-Time
Deadline: November 7, 2025
About Easy Express Company
Easy Express Company is a fast-growing logistics and delivery service provider in Ethiopia, dedicated to offering reliable, efficient, and customer-focused courier and shipment solutions. The company connects people and businesses by ensuring timely and secure delivery of packages across various locations.
As part of our expansion, we are looking for a dedicated and professional Customer Service Agent to join our dynamic team and play a key role in ensuring customer satisfaction and operational excellence.
Position: Customer Service Agent
The Customer Service Agent will serve as the primary point of contact for clients, assisting with inquiries, tracking shipments, resolving delivery issues, and ensuring smooth communication between customers and internal teams.
Qualifications and Experience
- Minimum of 1 year of experience in a customer service role.
- Experience in any sector involving client service or customer communication.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Positive customer-focused attitude with a genuine desire to help.
- High school diploma or equivalent required; additional education is an advantage.
- Proficiency in basic computer applications and data entry systems.
Key Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, or live chat.
- Track shipments and provide accurate, real-time delivery updates to customers.
- Investigate and resolve issues related to delays, missing packages, or incorrect delivery details.
- Process customer orders, schedule pickups, and answer general service-related questions.
- Collaborate with courier and warehouse teams to resolve logistical challenges.
- Record all customer interactions, feedback, and resolutions accurately in the company database.
- Go the extra mile to ensure customer satisfaction and retention.
What We Offer
- A professional and supportive work environment.
- Opportunities for career growth in a rapidly expanding logistics company.
- Competitive salary and performance-based incentives.
How to Apply
Interested and qualified candidates are encouraged to submit their CV and a brief cover letter outlining their relevant experience and skills.
You can apply either physically at the company office or via email:
Email: careers@easyexpress.com
Phone: +251 11 667 2009
Applications must be submitted by November 7, 2025.
Only shortlisted candidates will be contacted for an interview.
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