JOB OVERVIEW
Company: DHL Global Forwarding Ethiopia
Positions:
- Gateway Customer Service Agent
- Operations Agent
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Application Deadline: July 10, 2025
Industry: International Logistics & Supply Chain
About DHL Group
DHL is the world’s leading logistics provider, with over 395,000 employees across 220+ countries. Whether enabling global commerce or local deliveries, DHL empowers businesses and individuals through world-class logistics, customs, and freight solutions. At DHL Global Forwarding Ethiopia, innovation meets efficiency to transform logistics through digital solutions and excellent customer service.
Position 1: Gateway Customer Service Agent
Qualifications:
- Bachelor’s degree in any field
- Strong communication and organizational skills
- Knowledge of customs clearance procedures is a plus
Key Responsibilities:
- Proactively call customers for customs-cleared shipments
- Record and process customer paperwork and clearance requests
- Provide updates on clearance status, delays, and requirements
- Generate and upload daily reports on shipment status
- Ensure professional, timely support for all DHL customers
Position 2: Operations Agent
Minimum Requirements:
- Bachelor’s degree in any field
- Prior experience in logistics, transportation, or customs clearance is preferred
- Strong computer literacy
- Valid driving license is required
Key Responsibilities:
- Process inbound and outbound shipments per DHL standard procedures
- Ensure customs clearance is completed within transit time targets
- Handle shipment inspection, documentation, and exception cases
- Capture and update operational data for shipment tracking
- Assist with service center admin tasks and contingency planning
What DHL Offers You:
- Career growth in a global logistics leader
- Competitive salary and benefits
- Opportunities for professional development
- A high-performing, inclusive work environment
How to Apply
Apply online via the DHL career portal. Upload your updated resume and follow the prompts to complete the application:
📣 Stay Updated For career opportunities jobs and scholarships
Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com


Fresh Graduates
Business administration and information systems
I have more interes