DHL Ethiopia Job Vacancy – July 2025 | Customer Service & Operations Agent Roles

JOB OVERVIEW

Company: DHL Global Forwarding Ethiopia
Positions:

1. Gateway Customer Service Agent
2. Operations Agent
   Location: Addis Ababa, Ethiopia
   Job Type: Full-time
   Application Deadline: July 10, 2025
   Industry: International Logistics & Supply Chain

About DHL Group

DHL is the world’s leading logistics provider, with over 395,000 employees across 220+ countries. Whether enabling global commerce or local deliveries, DHL empowers businesses and individuals through world-class logistics, customs, and freight solutions. At DHL Global Forwarding Ethiopia, innovation meets efficiency to transform logistics through digital solutions and excellent customer service.

Position 1: Gateway Customer Service Agent

Qualifications:

• Bachelor’s degree in any field
• Strong communication and organizational skills
• Knowledge of customs clearance procedures is a plus

Key Responsibilities:

• Proactively call customers for customs-cleared shipments
• Record and process customer paperwork and clearance requests
• Provide updates on clearance status, delays, and requirements
• Generate and upload daily reports on shipment status
• Ensure professional, timely support for all DHL customers

Position 2: Operations Agent

Minimum Requirements:

• Bachelor’s degree in any field
• Prior experience in logistics, transportation, or customs clearance is preferred
• Strong computer literacy
• Valid driving license is required

Key Responsibilities:

• Process inbound and outbound shipments per DHL standard procedures
• Ensure customs clearance is completed within transit time targets
• Handle shipment inspection, documentation, and exception cases
• Capture and update operational data for shipment tracking
• Assist with service center admin tasks and contingency planning

What DHL Offers You:

• Career growth in a global logistics leader
• Competitive salary and benefits
• Opportunities for professional development
• A high-performing, inclusive work environment

How to Apply

Apply online via the DHL career portal. Upload your updated resume and follow the prompts to complete the application:

📣 Stay Updated For career opportunities jobs and scholarships

Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com