JOB OVERVIEW
Company: Dashen Bank
Position: Customer Service Officer – Maker
Vacancy Number: DB_EX/DD/003/26
Experience: 0 years
Education: Bachelor’s Degree
Eligible Graduates: 2025 and 2026 graduates only
Minimum CGPA: 2.5
Maximum Age: 25 years
Training Period: 6 months
Work Location: Branches under Dashen Bank Bahir Dar and Dessie Districts
Application Deadline: September 17, 2026
Dashen Bank invites qualified fresh graduates to apply for the Customer Service Officer – Maker position. This opportunity is open to eligible graduates of 2025 and 2026 with no prior work experience.
About Dashen Bank
Dashen Bank is one of Ethiopia’s leading financial institutions and is recognized for its financial performance, innovative banking services, and introduction of breakthrough technologies to the financial industry.
Position: Customer Service Officer – Maker
Academic and Professional Qualifications
Applicants must have:
- A Bachelor’s Degree in a business-related field such as:
- Marketing Management
- Accounting
- Management
- Economics
- Business Administration
- Information Technology
- Or another equivalent field
- A minimum CGPA of 2.5
- Must be a 2025 G.C. or 2026 G.C. fresh graduate
- Must have zero years of work experience
- Must be 25 years of age or below
Selected candidates will undergo six months of intensive training before being permanently assigned.
Required Documents
Applicants are required to attach the following documents:
- Degree certificate
- Exit examination result
- Grade 8 certificate
- Grade 10 certificate
- Grade 12 certificate
- Updated CV
- Job application letter
If the applicant’s age is not indicated on the Grade 8 certificate, a birth certificate should also be provided.
Functional and Technical Competencies
Candidates should have:
- Basic understanding of financial products and services
- Good knowledge of banking accounting principles and procedures
- Ability to respond to basic customer inquiries and instructions
- Ability to advise customers and resolve routine requests and issues
- Excellent knowledge of Microsoft Office applications
- Good knowledge of core banking systems
Job Responsibilities
The Customer Service Officer – Maker provides front-office customer service support at the branch and is responsible for:
- Handling account maintenance activities
- Processing payment and collection transactions
- Handling cash and non-cash transactions
- Responding to customer inquiries
- Processing customer requests
- Providing effective customer service and branch support
How to Apply
Interested and qualified applicants should apply online through the relevant application link.
Application Deadline
September 17, 2026
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