JOB OVERVIEW
Company: East Africa Bottling Share Company (Coca-Cola Ethiopia)
Position: Customer Support Specialist
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Deadline: July 14, 2025
Posted Date: July 3, 2025
About the Company
East Africa Bottling Share Company (EABSC) is the bottling partner of Coca-Cola Beverages Africa (CCBA) in Ethiopia, operating with the world’s most iconic trademark—Coca-Cola. The company prides itself on operational excellence, customer satisfaction, and employee empowerment.
As part of its growth and service excellence strategy, EABSC is seeking to hire a Customer Support Specialist to join its high-performing team.
Role Purpose
As Customer Support Specialist, you will be responsible for managing distributor orders, monitoring stock levels, supporting collections, and strengthening distributor relationships. You will report to the Country Lead – Customer Care and Support, playing a critical role in ensuring smooth order-to-cash processes and superior customer satisfaction.
Key Responsibilities
- Enter customer orders from assigned regions accurately and on time
- Monitor distributor stock levels and proactively coordinate replenishment
- Support logistics to ensure timely order delivery
- Confirm credit limits for customers and facilitate collections
- Handle customer and distributor queries, complaints, and issue resolution
- Prepare and share reports on order status, service levels, and customer metrics
- Support onboarding and operational training for new distributors
- Collaborate with sales, logistics, and finance teams to optimize support
- Ensure operational excellence and promote a customer-first culture
Required Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Sales, or related fields
- Minimum 3 years of experience in customer service, distributor management, or sales coordination
- Experience in FMCG sector preferred
- Familiarity with sales operations, CRM systems, or order-to-cash processes
- Strong communication and interpersonal skills
- Data analysis and problem-solving capability
- Highly organized with attention to detail and service orientation
- Assertive, respectful, and team-oriented mindset
- Proficiency in Microsoft Office and ERP systems is a plus
What We Offer
- Work with one of the world’s most recognized brands
- Opportunity to grow in a fast-paced FMCG environment
- Inclusive and diverse workplace culture
- Professional development and internal career mobility
- Competitive compensation aligned with Coca-Cola’s global standards
How to Apply
Interested and qualified candidates should apply online via the Coca-Cola E-Recruitment portal:
Note: You must create a profile before applying. Please ensure your CV and information are complete and updated.
📣 Stay Updated For career opportunities jobs and scholarships
Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com
