JOB OVERVIEW
Company: Landmark General Hospital
Position: Call Center Agent
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Posted Date: June 4, 2025
Application Deadline: July 5, 2025
About Landmark General Hospital
Landmark General Hospital is a trusted medical institution committed to delivering exceptional, patient-centered care. With state-of-the-art facilities and a dedicated team of healthcare professionals, we aim to provide accessible and responsive healthcare services to the community. We are currently seeking a professional, empathetic, and detail-oriented Call Center Agent to strengthen our customer service team and improve patient experience.
Position: Call Center Agent
Minimum Qualifications:
- Education: Degree in Health Officer or a related healthcare field
- Experience: Previous experience in a hospital or healthcare call center is an advantage
Language & Communication Skills:
- Fluency in Amharic and English is required (spoken and written)
- Ability to communicate clearly and compassionately with diverse patients
- Proficiency in multiple languages is a plus
Soft Skills Required:
- Excellent multitasking and organizational skills
- Strong emotional intelligence, patience, and professionalism
- Ability to work well under pressure in a fast-paced environment
Technical & Industry Knowledge:
- Familiarity with hospital workflows, appointment scheduling, and healthcare terminology
Key Responsibilities:
- Patient Communication:
- Respond to incoming calls promptly and professionally
- Provide accurate details about hospital services, departments, and procedures
- Direct urgent medical queries to the appropriate departments
- Appointment Scheduling:
- Book, modify, and confirm patient appointments
- Coordinate availability with medical staff
- Send appointment reminders and handle cancellations
- Patient Records & Feedback:
- Maintain accurate patient data and confidentiality
- Log and escalate patient concerns or feedback
- Administrative Duties:
- Adhere to hospital protocols and service standards
- Support administrative teams as needed
How to Apply
Interested applicants should submit their CV and relevant documents in person to the hospital’s Human Resources Department.
Application Deadline: July 5, 2025
Address: Landmark General Hospital, Addis Ababa
Submission Deadline: June 13, 2025
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