JOB OVERVIEW
Company: Breakthrough Trading S.C.
Positions: 2
Location: Addis Ababa, Ethiopia
Deadline: September 23, 2026
Experience: 0–2 years, depending on position
About Breakthrough Trading
Breakthrough Trading S.C. is a share company established by the Genuine Team, which was founded in 2003 G.C. The organization states that it has provided training programs over the years and has established Breakthrough Trading to provide opportunities for individuals to become shareholders.
Available Job Positions
1. Junior Customer Service Officer
Education
- BA in Marketing Management, Business Management, or a related field.
Experience
- 0–2 years of relevant work experience.
Key Responsibilities
- Provide customers with information about training packages, tuition fees, training duration, and related services through telephone, Telegram, and face-to-face communication.
- Support the effective day-to-day operation of the customer service counter and/or call center.
- Work closely with IBOs and prepare spaces for meetings with their customers when required.
- Maintain a professional and positive image of Breakthrough Trading S.C.
- Handle difficult customer situations calmly and professionally.
- Record customer requests and follow up to ensure satisfactory resolution.
- Maintain confidentiality in all customer and company dealings.
- Perform photocopying, scanning, and general office duties.
- Report service delivery challenges to the Customer Service Supervisor.
- Perform other duties assigned by the manager or supervisor.
Location: Addis Ababa
2. Junior IBO Follow-Up and Customer Service Officer
Education
- BA in Marketing Management, Business Management, or a related field.
Experience
- 2 years of relevant work experience.
Key Responsibilities
- Support IBO follow-up and control activities aimed at improving performance.
- Assist in developing and reviewing IBO follow-up and control procedures, policies, and standards.
- Support the review of IBO selection criteria and submit recommendations to the Head of the IBO Follow-Up and Control Division.
- Collect, maintain, and securely document IBO personal and performance information.
- Assist the Senior IBO Follow-Up and Control Officer in analyzing IBO performance statistics and preparing reports.
- Support the identification and implementation of approaches to improve IBO development and performance.
- Participate in preparing the division’s budget.
- Perform other duties assigned by the organization.
Location: Addis Ababa
How to Apply
Interested and qualified applicants should prepare their necessary documents, including a motivation letter and updated CV/resume, and send their application to:
Email: hr@alphagenuine.com
Applicants should clearly indicate the position they are applying for in their application.
Application Deadline
September 23, 2026
Applicants are encouraged to submit their applications before the stated deadline.
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