JOB OVERVIEW
- Organization: Bilal Microfinance Institution S.C.
- Position: Senior IT/MIS Officer
- Job Location: Head Office, Addis Ababa, Ethiopia
- Education: Bachelor’s or Master’s Degree in a relevant IT-related field
- Work Experience: 5 years for Bachelor’s Degree holders or 3 years for Master’s Degree holders
- Application Deadline: October 25, 2026
POSITION: SENIOR IT/MIS OFFICER
Educational Qualifications
Applicants must hold a Bachelor’s or Master’s Degree in one of the following fields:
- Computer Science
- Information Systems
- Software Engineering
- Information Technology
- A related field of study
Work Experience Requirements
Applicants must have relevant professional experience as follows:
- Master’s Degree holders: At least 3 years of relevant work experience.
- Bachelor’s Degree holders: At least 5 years of relevant work experience.
Experience in a microfinance institution, bank, or corporate environment is preferred.
KEY RESPONSIBILITIES
The Senior IT/MIS Officer will be responsible for supporting the institution’s information technology infrastructure, systems, and daily operations.
Key duties include:
- Troubleshooting and resolving daily technical issues involving computer hardware, software, and system installations.
- Coordinating with telecommunications service providers and core banking vendors to resolve network problems, system downtime, and other technical issues promptly.
- Maintaining, monitoring, and supporting core banking workflows, user accounts, and system operations to ensure smooth daily transactions.
- Providing technical assistance and IT support to branches as the institution expands its operations.
- Collaborating with other departments to address IT requests, system updates, and administrative technology issues.
- Maintaining IT infrastructure, network connectivity, and computer systems to support reliable institutional operations.
REQUIRED SKILLS AND COMPETENCIES
Applicants should demonstrate the following skills and competencies:
- Practical experience in computer hardware and software troubleshooting and installation.
- Good understanding of core banking systems, technical support, and workflow maintenance.
- Strong communication and coordination skills when working with external telecommunications providers and software vendors.
- Good problem-solving abilities and willingness to provide hands-on technical support at branches.
- Ability to work effectively within a growing team and resolve technical issues under pressure.
- High standards of integrity and accountability.
SALARY AND BENEFITS
Salary and benefits will be provided according to Bilal Microfinance Institution S.C.’s salary scale and benefits package.
PLACE OF WORK
Head Office, Addis Ababa, Ethiopia.
HOW TO APPLY
Interested and qualified applicants who meet the requirements should submit the following documents by email:
- Application letter
- Updated CV
- Copies of educational credentials
- Copies of relevant work experience certificates
Application Email: bilalmfihr@bilalmfi.com
Contact Phone: +251 904 951 020
Applicants should ensure that all required documents are included in their applications.
Application Deadline: October 25, 2026
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