JOB OVERVIEW
Company: Atrafi Digital Equb Financial Technology PLC
Position: Operations Manager
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time
Salary: ETB 40,000 (Gross) + Attractive Performance Bonus
Application Deadline: May 1, 2026
About Atrafi Digital Equb Financial Technology PLC
Atrafi Digital Equb Financial Technology PLC is a fintech company focused on modernizing Ethiopia’s traditional equb system through digital solutions. The company aims to promote financial inclusion by combining community-based savings practices with innovative financial technology.
Position: Operations Manager
Atrafi is seeking a results-driven and disciplined Operations Manager to lead daily equb operations, manage field teams, and drive customer growth while ensuring operational excellence.
Qualification & Experience
- Bachelor’s Degree in Management, Business Administration, Finance, Economics, or related field
- Additional certifications in leadership, microfinance, or financial services are an advantage
- Minimum 5 years of managerial or supervisory experience
- Experience in SACCO, Microfinance, Equb operations, Financial services, or Field-based operations is required
Position Summary
The Operations Manager will oversee field operations, coordinate teams, and ensure efficient service delivery. The role focuses on customer acquisition, team performance, and strengthening community engagement.
CORE MANAGERIAL DUTIES
- Plan, organize, and supervise daily operations
- Translate company strategy into actionable plans
- Lead, coach, and manage team performance
- Set measurable targets and monitor progress
- Assign field staff to geographic areas
- Conduct team meetings and provide feedback
- Prepare operational reports (daily, weekly, monthly)
- Resolve operational challenges and enforce compliance
KEY RESPONSIBILITIES
- Deploy and manage field teams for customer recruitment
- Track team and individual performance
- Conduct field supervision and evaluations
- Drive growth in equb membership
- Maintain accurate operational records
- Collaborate with management on strategy improvements
- Represent the company professionally
KEY PERFORMANCE INDICATORS (KPIs)
- Customer acquisition vs target
- Field activity and coverage
- Team performance and retention
- Accuracy and timeliness of reports
- Speed of resolving operational issues
KEY COMPETENCIES
- Strong leadership and decision-making ability
- Results-oriented mindset
- Excellent communication and interpersonal skills
- High discipline, integrity, and professionalism
- Ability to work under pressure
- Analytical and data-driven thinking
WORKING CONDITIONS
- Based in Addis Ababa with regular field work
- Monday to Saturday schedule
- 60-day probation period
- Travel within Addis Ababa and nearby areas required
HOW TO APPLY
Interested applicants should submit their application via:
Email: atrafidigitalequb@gmail.com
Telegram: @AtrafiFinance
Subject Line:
- Application for Operations Manager Position
IMPORTANT NOTES
- Only shortlisted candidates will be contacted
- Ensure your CV is updated and clearly highlights your experience
- Mention the position title correctly in the subject line
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