JOB OVERVIEW
Company: Alfa Digital Solutions
Position: Customer Service Officer
Employment Type: Full-time
Location: Addis Ababa, Ethiopia
Application Deadline: March 20, 2026
About Alfa Digital Solutions
Alfa Digital Solutions is a digital service company established to bridge service gaps for businesses and organizations. Over the past three years, the company has focused on delivering high-quality and timely digital services.
The company helps small businesses and organizations expand their digital presence, access new marketing opportunities, and engage customers effectively. Alfa Digital Solutions also supports underrepresented companies in different communities by enabling them to grow through digital solutions and marketing support.
Available Position
Customer Service Officer
Minimum Qualification
Bachelor’s Degree in:
- Business Administration
- Project Management
- Related fields
Experience Requirement
- Minimum 1 year of customer service experience
Experience in the following areas is advantageous:
- Digital solutions products and services
- BPO and digital marketing clients
- Customer Relationship Management (CRM) software
- Social media and online customer service platforms
Required Skills
- Strong understanding of customer service principles and methodologies
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Proficiency in Microsoft Office Suite and project management software
Personal Competencies
- Strong time management skills
- Efficient communication abilities
- Effective use of digital tools
- Growth mindset and willingness to learn
Key Responsibilities
- Respond to client inquiries via phone, email, and chat in a professional and timely manner
- Provide technical support, billing support, and account management
- Handle communication with BPO and digital marketing clients
- Resolve client complaints and service issues
- Manage and update client and company data records accurately
- Collaborate with the Operations Coordinator and Project Officer to improve service delivery
- Develop and implement client account management strategies
- Generate service delivery reports and maintain client interaction records
- Stay updated on new digital solutions tools and customer service trends
Key Performance Indicators (KPIs)
Performance will be evaluated based on:
- Number of services completed within deadline and required quality
- On-time service delivery
- Overall quality of work
- New knowledge and skills acquired monthly
- Collaboration efficiency with the Project Officer and Operations Coordinator
Work Location
Office located around Kazanchis, Addis Ababa
Applicants living within a 6 km radius of the office are highly encouraged to apply.
Note: This position is open for female applicants only.
How to Apply
Interested and qualified applicants should submit:
- Updated CV
- Relevant credentials
Applications can be sent through the following channels:
Email: contact@alfadigisol.com
📞 Phone: 0977573768
Important Notes
- Ensure your application includes all required documents
- Only shortlisted candidates will be contacted
Application Deadline
March 20, 2026
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