JOB OVERVIEW
Company: VisionFund Micro Finance Institution S.C.
Position: Junior E-Banking Officer
Location: Addis Ababa, Ethiopia
Job Type: Permanent
Experience: 1–2 years
Education: BSc Degree
Salary: As per the institution’s salary scale
Application Deadline: September 3, 2026
About VisionFund Micro Finance Institution
VisionFund Micro Finance Institution (S.C.) is an Ethiopian microfinance institution established under Proclamation No. 40/96 to provide financial services to productive low-income communities in both rural and urban areas of Ethiopia.
VisionFund MFI operates across four regional states of Ethiopia and focuses on expanding access to financial services and supporting economically active communities.
Position: Junior E-Banking Officer
VisionFund Micro Finance Institution is looking for a qualified and motivated professional to join its Digital Banking Services Division as a Junior E-Banking Officer.
The successful candidate will support the operation, implementation, enhancement, and technical administration of electronic banking and digital financial services. The position also involves providing technical support to internal staff and customers, addressing digital banking complaints, monitoring system issues, and supporting users of E-Banking products and services.
This opportunity is suitable for candidates with a background in Computer Science, Information Technology, digital financial services, electronic payment systems, and digital banking operations.
Education and Training
Applicants should have:
- BSc Degree in Computer Science.
- BSc Degree in Information Technology.
- Or a degree in a related field.
Required Experience
- 1–2 years of relevant work experience.
Technical and Professional Skills
Successful candidates should demonstrate the following competencies:
- Ability to work with minimal supervision.
- Self-motivated and able to work effectively with others.
- Strong interpersonal and communication skills.
- Excellent report writing and presentation abilities.
- Proactive and results-oriented approach.
- Exposure to electronic payment systems in Ethiopia.
- Good understanding of Digital Financial Services platforms.
- Strong analytical and creative thinking skills.
- Excellent written English and report-writing skills.
- Understanding of digital banking channels, operations, and services.
- Strong customer complaint-handling skills.
Major Responsibilities
The Junior E-Banking Officer will support the effective operation and continuous improvement of the institution’s digital banking services.
Key responsibilities include:
1. Technical Support
- Provide technical support to internal staff and customers.
- Follow up on technical issues affecting E-Banking services.
- Investigate system-related problems reported by customers and branches.
- Follow up on the correction of identified system errors.
2. E-Banking System Management
- Periodically identify gaps in E-Banking systems and take appropriate corrective measures.
- Participate in the implementation, enhancement, and support of E-Banking systems.
- Participate in the implementation of remaining E-Banking products and services.
- Ensure approved and correct formats are used for account opening.
- Ensure appropriate changes are made to E-Banking system configurations and parameters.
3. Digital Financial Services Support
- Provide timely support and feedback regarding customer complaints related to digital financial services.
- Support the effective operation of digital banking channels.
- Assist in maintaining reliable E-Banking products and services.
- Help identify opportunities for improving digital financial service delivery.
4. User Training and Support
- Provide training to users on E-Banking products and services.
- Assist internal users in understanding and properly using digital banking systems.
- Provide guidance and technical assistance when required.
5. Other Duties
- Undertake additional duties and responsibilities as directed by the Manager of the Digital Banking Services Division.
Working Conditions and Travel
The position is primarily based in an office environment.
The role may require travel to Area and Branch Offices as necessary to support digital banking operations and services.
Employment Terms
Employment Type: Permanent
Salary: As per the institution’s salary scale
Duty Station: Head Office, Ethiopia
Application Deadline
September 3, 2026
Qualified applicants are encouraged to submit their applications before the closing date.
How to Apply
Candidates who fulfill the stated requirements should submit the following documents:
- Application letter
- Updated Curriculum Vitae
- Names and addresses of up to 3 references
- Non-returnable copies of educational and professional credentials
Applications should be sent by email to:
Applicants should ensure that their application documents are complete and clearly demonstrate their relevant qualifications and experience.
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