JOB OVERVIEW
Company: Tsehay Bank S.C.
Positions: Multiple (Customer Service, Digital Banking, IT Management)
Location: Addis Ababa, Aweday, Hawassa
Job Type: Full-time
Salary: As per the Bank’s salary scale
Application Deadline: October 18, 2025
About Tsehay Bank S.C.
Tsehay Bank S.C. is one of Ethiopia’s emerging private banks committed to delivering sustainable value for its stakeholders through superior customer experience and advanced technology.
Established on July 23, 2022, under Proclamation No. 592/2008, Tsehay Bank began operations with an authorized capital of Birr 2.8 billion and a paid-up capital of Birr 734 million, owned by 373 shareholders. The bank continues to expand its reach, innovation, and service excellence across Ethiopia.
External Vacancy Announcement No. 024/2025
Position 1: Customer Service Officer
Qualification:
- BA degree in Banking & Finance, Accounting, Management, Economics, Marketing, Business Administration, or a related field.
Experience:
- Minimum 2 years as a Junior Customer Service Officer.
Location: Hawassa
Salary: As per the Bank’s scale.
Position 2: Customer Handling and Experience Officer
Qualification:
- BA degree in Banking & Finance, Accounting, Management, Marketing, Business Administration, or related disciplines.
Experience:
- Minimum 2 years in call center operations, customer service, research, or quality assurance.
Language Proficiency:
- Fluency in multiple local or foreign languages is an advantage.
Location: Head Office, Addis Ababa
Salary: As per the Bank’s scale.
Position 3: Senior Digital Banking Operation Officer
Qualification:
- BA degree in Banking & Finance, Accounting, Management, Economics, Marketing, or Business Administration.
Experience:
- Minimum 4 years’ experience with at least 2 years as Digital Banking Operation Officer.
Location: Head Office, Addis Ababa
Salary: As per the Bank’s scale.
Position 4: Senior Customer Service Officer I
Qualification:
- BA degree in Banking & Finance, Accounting, Management, Economics, or related fields.
Experience:
- Minimum 4 years of relevant experience, including 2 years as Customer Service Officer.
Location: Aweday and Hawassa
Salary: As per the Bank’s scale.
Position 5: Manager, IT Service Desk & Auxiliary Systems
Qualification:
- BSc or MSc in Computer Science, Software Engineering, IT, or related field.
Experience:
- Minimum 6 years’ experience, including 4 years in a supervisory or managerial role, with at least 2 years in banking support or auxiliary operations.
Additional Requirement:
- ITIL or other IT certifications are preferred.
Location: Head Office, Addis Ababa
Salary: As per the Bank’s scale.
Application Deadline
October 18, 2025
How to Apply
Interested and qualified applicants are invited to apply through the respective online links.
Important Notes:
- Applicants must meet the minimum education and experience requirements.
- Submitting inaccurate information will result in automatic disqualification.
- Please ensure you apply using your own valid email address, as all communication will be conducted via email.
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