JOB OVERVIEW
Organization: Shabelle Bank
Position: Junior Credit Information Customer Officer (CIC) – External
Location: Addis Ababa, Ethiopia
Employment Type: Full-time
Salary: As per Bank policy
Application Deadline: November 28, 2025
Sector: Banking, Islamic Finance, Credit Management
About Shabelle Bank
Shabelle Bank is a fully licensed commercial bank in Ethiopia, operating under Islamic banking principles. Established in 2011 as a microfinance institution, the bank expanded its services to become a full-fledged bank offering ethical financial products.
Shabelle Bank provides modern banking conveniences including internet and mobile banking, debit cards with SMS alerts, online account opening, 365-day banking, Saturday banking, extended hours, 24×7 cash deposit machines, and dedicated banking units for women.
The bank is inviting qualified candidates to join its team in the critical role of Junior Credit Information Customer Officer (CIC).
Position: Junior Credit Information Customer Officer (CIC) – External
Qualifications
- B.A. Degree in Accounting, Management, Information Systems, or related fields
- 1+ year of relevant banking experience, preferably in credit administration, collections, or follow-up activities
Key Responsibilities
- Collect and consolidate customer financing profiles from branches and financing units
- Ensure accuracy and consistency of data submitted to the Credit Reference Bureau (CRB)
- Regularly update credit limits, repayment behavior, and classification status
- Prepare and submit monthly credit reports to the National Bank of Ethiopia (NBE) per regulatory requirements
- Respond to data accuracy queries or correction requests from CRB or NBE
- Ensure full compliance with the bank’s internal credit information reporting policies
- Provide up-to-date credit history and exposure status to appraisal and risk departments
- Monitor changes in borrowers’ risk classifications and support timely decision-making
- Assist with internal audits or regulatory examinations related to credit data
- Collaborate with IT and financing teams to automate and enhance credit information flow
- Maintain confidentiality and security of customer data in line with regulatory standards
- Address data mismatch issues and coordinate resolutions with external authorities
Location
- Addis Ababa, Ethiopia
How to Apply
Applicants meeting the requirements should submit:
- Short CV written in English, maximum 3 pages, saved in PDF format
- Include three professional referees with their email addresses and telephone numbers
Important Notes:
- Hard copies or physical applications will not be accepted
- The Bank reserves the right to cancel the post at any stage
- Shabelle Bank does not charge any fee during recruitment
- Only shortlisted candidates will be contacted
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