JOB OVERVIEW
SALARY :- As per company scale
DATE POSTED :- February 25,2025
DEADLINE DATE :- March 3,2025
JOB POSITION & REQUIREMENTS
Position: Analyst – Quality Assurance
JOB REQUIREMENTS:
• Bachelor’s degree in a Business/ Social Science discipline from a recognized university
• Experience working in a customer service environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage.
• Experience in Quality Management or audit environment will be an advantage.
• Good understanding and fluency in English and any local languages Oromifa, Somali, Tigrinya (both written and spoken)
• Excellent knowledge of telecommunications technology and products
• Knowledge of Call center technologies and operations desirable
• Has knowledge and understanding of key deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibration etc.
• Has first-hand knowledge and/or experience of customer feedback surveys e.g. NPS, CSAT, CES
• Must be analytical and have excellent written and verbal communication skills (articulate), coupled with good listening and critical reasoning skills and ability to provide constructive feedback.
• Must possess excellent interpersonal and presentation skills.
• Strong collaborator who enjoys working in cross-functional teams, with people from different backgrounds.
• Confident, energetic and able to work under pressure with a positive attitude, Creative, complex problem-solving.
• Self-motivated, requiring little supervision and able to meet strict deadlines
• Knowledge and experience in quality management system (QMS) needed
• Quality Assurance training/Certification would be an added advantage
Language Skill:
• Tigrigna language is mandatory (writing, reading & speaking)
• Oromifa language is mandatory (writing, reading & speaking)
• Somali language is mandatory (writing, reading & speaking)
Place of Work: Addis Ababa
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career:
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