JOB OVERVIEW
Company: Safaricom Ethiopia
Position: Specialist – Contact Center Support
Location: Addis Ababa, Ethiopia
Employment Type: Full-time
Application Deadline: July 17, 2025, 5:30 PM
About Safaricom Ethiopia
Safaricom Ethiopia is part of a globally renowned telecom consortium comprising Vodafone Group, Safaricom PLC, Vodacom Group, Sumitomo Corporation, and British International Investment (BII). With a mission to transform lives through digital connectivity, Safaricom Ethiopia is committed to building an innovative, inclusive, and customer-focused telecommunications network across the country.
Position: Specialist – Contact Center Support
Are you an IT professional with a passion for system support and cloud technologies? Safaricom Ethiopia is seeking a highly motivated and qualified Specialist – Contact Center Support to join its dynamic IT and systems support team.
Minimum Qualifications:
- BSc in Computer Science, Engineering, IT, Software or Hardware Engineering
- At least 3 years of experience in systems support, technical support, IT helpdesk, or system administration
- Proficiency in JavaScript, SQL, and reporting tools
- Strong understanding of cloud technologies, including data center virtualization and containerization
- Minimum of 1 year experience in Linux/Ubuntu and/or Windows system administration
- Hands-on experience with network troubleshooting and protocol analyzer tools
- Experience in IT project management and service support
- Excellent interpersonal and stakeholder engagement skills
- Strong follow-up and reporting abilities
- Customer-oriented mindset
Preferred Certifications:
- CCNA
- CompTIA A+
- Cloud and virtualization certifications
Key Responsibilities:
- Provide technical support and troubleshooting for contact center systems
- Administer and maintain server environments (Linux/Windows)
- Support cloud-based infrastructure and ensure system reliability
- Analyze network-related incidents using diagnostic tools
- Collaborate with IT and business teams to resolve issues and improve service delivery
- Participate in system upgrades, patch management, and project rollouts
- Monitor performance and ensure adherence to SLAs
How to Apply
Interested candidates who meet the above criteria should update their candidate profile on the and submit their application online by clicking the Apply button.
Please ensure to attach your resume.
Application Deadline: Thursday, July 17, 2025, at 5:30 PM.
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