JOB OVERVIEW
Company: Retina Pharmaceuticals
Position: IT Expert
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Experience Level: Mid-Level (2+ years)
Salary: Negotiable, based on qualifications and experience
Posted Date: July 9, 2025
Application Deadline: August 8, 2025
ABOUT RETINA PHARMACEUTICALS
Retina Pharmaceuticals is a dynamic and growth-oriented company serving Ethiopia’s healthcare and life sciences sectors. With over a decade of experience, Retina is a trusted provider of diagnostic solutions, ophthalmic products, life sciences tools, and water treatment technologies. Known for installing and servicing advanced medical technologies nationwide, Retina is driven by a passion for quality, innovation, and reliability.
POSITION: IT EXPERT
We are seeking a skilled IT Expert with a strong background in technical support and systems management to join our team. The ideal candidate will have a passion for service, systems security, and user experience—ideally with exposure to the pharmaceutical or healthcare sectors.
KEY RESPONSIBILITIES
System Administration & User Management
- Create, modify, and deactivate user accounts across IT systems (ERP, email, databases)
- Assign and monitor user access levels based on departmental roles
- Maintain detailed documentation on access control and user permissions
Technical Support & Troubleshooting
- Provide first-line support for hardware, software, and network-related issues
- Configure and maintain IT equipment: desktops, laptops, printers, and peripherals
- Escalate technical issues to relevant vendors or teams with clear diagnostic summaries
Digital Tools & ERP Systems
- Assist in maintaining ERP systems (e.g., Odoo) and business tools (HR, inventory, finance)
- Monitor system health, updates, and backup reliability
- Enforce IT policies, perform routine audits, and ensure system compliance
Internal Communication & Training
- Serve as the go-to IT contact for staff across departments
- Organize training sessions and develop user-friendly documentation
- Collect user feedback to support continuous improvement of IT workflows
Digital Marketing Support
- Assist with content creation and basic digital marketing tasks
- Manage online branding assets and social media-related IT tools
REQUIRED QUALIFICATIONS
- Degree in Information Technology, Computer Science, or related field
- Minimum 2 years of professional experience in IT support or system administration
- Proficiency in Windows/Mac OS, Microsoft 365, basic networking, and troubleshooting
- Familiarity with ERP systems (Odoo preferred)
- Strong understanding of IT security principles and access control
PREFERRED SKILLS & COMPETENCIES
- Experience in the healthcare or pharmaceutical industry
- Basic knowledge of digital marketing and content tools
- Excellent communication skills with ability to explain technical concepts clearly
- Strong organizational, documentation, and time-management skills
- Customer-first mindset and attention to detail
WHAT RETINA PHARMACEUTICALS OFFERS
- A dynamic and collaborative work environment in the healthcare sector
- Flexible, growth-oriented culture with exposure to medical technology and systems
- Opportunity to contribute to meaningful projects supporting Ethiopia’s health infrastructure
HOW TO APPLY
Interested and qualified applicants should email their CV and application letter (PDF format preferred) to:
job@retina-pharma.com
Subject line: IT Expert – Retina Pharmaceuticals
Deadline: August 8, 2025
Only shortlisted candidates will be contacted.
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My Name is meserat hunde
My department is psychology