JOB OVERVIEW

Organization: Ovid Real Estate PLC
Position: Trainee Complaint & Customer Handling Officer
Location: Addis Ababa, Ethiopia
Employment Type: Full-time
Salary: As per company scale
Application Deadline: November 21, 2025
Sector: Real Estate, Customer Service, Administration

About Ovid Real Estate PLC

Ovid Real Estate PLC is a sister company of Ovid Construction, renowned for its extensive experience in the construction industry as part of Ovid Group. The company utilizes modern construction technologies to reduce construction time and deliver high-quality buildings. Ovid Real Estate focuses on innovation in engineering, design, and strategy, creating aesthetically pleasing and functional spaces for modern living.

The company is seeking qualified candidates for a Trainee Complaint & Customer Handling Officer to support its commitment to excellent customer service and operational efficiency.

Position: Trainee Complaint & Customer Handling Officer

Educational Qualification

• Bachelor’s Degree in:
  • Business Administration
  • Construction Management
  • Marketing Management
  • Related fields

Core Competencies

• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving ability
• High attention to detail and strong documentation discipline
• Ability to manage sensitive and confidential information
• Teamwork and coordination skills across multiple departments
• Good analytical and reporting ability
• Proficient in Microsoft Office and customer management software
• Professional demeanor, patience, and empathy when dealing with customers

Key Responsibilities

• Receive, record, and follow up on all customer complaints and service-related issues
• Ensure prompt, fair, and standardized handling of all customer concerns
• Maintain accurate documentation and track case progress
• Contribute to improving customer satisfaction through reporting and feedback
• Collaborate with other departments to resolve customer complaints efficiently

How to Apply

Interested and qualified candidates should submit:

• Application letter
• Curriculum Vitae (CV)

Application Method:
Email to: recruit@ovid-realestates.com

• Note: Merge all necessary files into a single PDF before submission.
• Deadline: November 21, 2025

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