JOB OVERVIEW
Organization: New Leaf Medical Complex (NLMC)
Position: Call Center Agent
Industry: Healthcare and Medical Services
Location: Addis Ababa, Ethiopia
Employment Type: Full-time
Experience Required: 2–4 years
Application Deadline: September 26, 2026
New Leaf Medical Complex Vacancy 2026: New Leaf Medical Complex (NLMC) is inviting qualified and experienced candidates to apply for the position of Call Center Agent in Addis Ababa. The opportunity is suitable for candidates with backgrounds in nursing, health administration, public health, management, marketing, customer service, or related fields.
Position: Call Center Agent
The Call Center Agent will serve as an important communication point between New Leaf Medical Complex and its patients and clients.
The successful candidate will be responsible for handling incoming calls, providing information about healthcare services, responding to patient inquiries, and ensuring that callers receive professional and timely assistance.
Qualifications and Requirements
Applicants should have:
- A Diploma or Bachelor’s Degree in Nursing, Health Officer, Health Administration, Public Health, Management, Marketing, Customer Service, or a related field.
- 2–4 years of relevant experience in call center operations, customer service, reception, or patient services.
- Experience in a medical or healthcare institution is highly preferred.
- Previous experience working in a hospital, medical center, clinic, or healthcare call center is an advantage.
- Good understanding of basic medical terminology and healthcare services.
- Excellent verbal and written communication skills.
- Strong English communication skills.
- Knowledge of Amharic and other languages is an advantage.
- Good computer skills.
- Ability to learn and use hospital information systems.
- Ability to work effectively under pressure.
- Ability to manage multiple calls and inquiries efficiently.
Key Skills and Competencies
The ideal candidate should demonstrate:
Communication Skills
- Excellent verbal communication.
- Professional telephone etiquette.
- Strong written communication.
- Ability to communicate clearly with patients and clients.
- Strong English communication skills.
Customer and Patient Service
- Patient and customer-focused approach.
- Ability to understand and respond to inquiries.
- Professional and compassionate interaction with patients.
- Ability to handle challenging situations calmly.
- Strong interpersonal skills.
Healthcare Knowledge
- Basic understanding of medical terminology.
- Familiarity with healthcare services.
- Previous experience in a healthcare environment is an advantage.
- Ability to provide appropriate information while maintaining professional boundaries.
Computer Skills
- Good computer literacy.
- Ability to learn hospital information systems.
- Ability to manage information accurately and efficiently.
Place of Work
New Leaf Medical Complex PLC (NLMC)
Lebu, in front of Tomoca Coffee
Addis Ababa, Ethiopia
Application Deadline
September 26, 2026
How to Apply
Interested and qualified candidates should submit their application to New Leaf Medical Complex.
By Email
Email: hr@newleaffertility.org
Applicants should clearly state the position title:
Call Center Agent
in the email subject line.
In Person
Applications may also be submitted directly to:
New Leaf Medical Complex PLC (NLMC)
Lebu, In front of Tomoca Coffee
Addis Ababa, Ethiopia
Candidates should ensure that the position title “Call Center Agent” is clearly indicated on their application documents.
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