JOB OVERVIEW
- Organization: Liyu Microfinance Institution S.C.
- Position: Customer Relation Officer I
- Education: TVET (10+4) or Bachelor’s degree
- Duty Station: Shola Branch, Addis Ababa
- Salary and Benefits: Attractive package based on the position and institutional policies
- Application Method: Online
- Application Deadline: November 18, 2026
Liyu Microfinance Institution is a growing financial institution committed to promoting financial inclusion, empowering micro, small, and medium-sized enterprises (MSMEs), and providing accessible and innovative financial services to urban and rural communities.
Position: Customer Relation Officer I
Educational Requirements and Experience
Applicants should have one of the following qualifications:
- TVET (10+4) or BA Degree 5/0 years of work experience
Required Skills and Competencies
- Strong credit analysis, financial assessment, and business cash-flow appraisal skills.
- Experience in client sourcing, market canvassing, group formation, and collateral evaluation.
- Excellent communication, negotiation, interpersonal, and relationship-building skills.
- Ability to assess borrowers’ repayment capacity and creditworthiness.
- Knowledge of client relationship management and loan portfolio monitoring.
- Ability to follow institutional credit and savings policies and applicable National Bank of Ethiopia (NBE) Know Your Customer (KYC) directives.
Job Summary
The Customer Relation Officer I is responsible for mobilizing savings, sourcing and assessing quality loan clients, administering loan portfolios, and monitoring repayment performance.
The role supports the institution’s portfolio quality through careful client screening, collateral verification, proactive follow-up, early arrears management, and compliance with credit and savings policies.
Key Responsibilities
1. Savings Mobilization and Customer Acquisition
- Identify and attract potential clients to expand the savings portfolio.
- Promote financial products and services throughout the branch’s catchment area.
- Register and onboard clients in compliance with NBE KYC directives.
2. Group Formation and Center Management
- Oversee rural centers and solidarity groups.
- Conduct center meetings, financial training, and group formation in accordance with institutional policies.
- Analyze group loan applications and present cases to the Branch Credit Committee.
3. Loan Sourcing and Appraisal
- Conduct proactive client sourcing and market canvassing.
- Collect and verify loan application information through site visits, interviews, and community references.
- Evaluate borrowers’ character, integrity, business performance, and repayment capacity.
4. Collateral and Legal Verification
- Inspect, value, and verify collateral ownership and marketability jointly with the Branch Manager.
- Ensure collateral registry documents, guarantee letters, and legal certificates are complete before loan disbursement.
5. Portfolio Administration and Core Banking System Entry
- Verify that mandatory savings deposits have been made before loan disbursement.
- Enter and verify loan application and approval information in the Core Banking System (CBS).
- Ensure accurate preparation of loan repayment schedules.
6. Loan Monitoring and Arrears Management
- Maintain accurate loan collection records.
- Conduct reminder visits before repayment dates.
- Identify and escalate overdue payments promptly.
- Visit clients’ business premises regularly to monitor business performance and encourage timely repayment.
Salary and Benefits
Liyu Microfinance Institution offers an attractive salary and benefits package in accordance with the position and applicable institutional policies.
Duty Station
Shola Branch, Addis Ababa, Ethiopia
How to Apply
Interested and qualified applicants should submit the following documents in PDF format:
- Application letter.
- Updated CV/resume.
- Copies of educational credentials.
Applicants must clearly indicate the position they are applying for and submit their application through the online form below.
Contact Information
For additional information, contact the Human Resources and Administration Department.
Telephone: 011-5-578442
Application Deadline
November 18, 2026
Applicants are encouraged to submit their applications before the deadline and verify the experience requirement if they hold a bachelor’s degree.
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