JOB OVERVIEW
- Organization: International Clinical Laboratories (ICL)
- Position: Client Service Representative
- Department: Client Relations Department
- Industry: Clinical Diagnostics / Healthcare Services
- Location: Addis Ababa, Ethiopia
- Employment Type: Full-Time
- Application Deadline: July 14, 2026
About International Clinical Laboratories (ICL)
International Clinical Laboratories (ICL), a partner of Cerba Lancet Africa, is one of the largest independent clinical diagnostic centers in Africa.
ICL is the only laboratory in Ethiopia accredited by the USA-based Joint Commission International (JCI) five consecutive times and provides world-class clinical laboratory services with more than 300 advanced diagnostic tests.
ICL is inviting qualified and competent applicants to join its Client Relations Department for the following position.
Position: Client Service Representative
Education
Applicants should have:
- BSc Degree or Diploma in health-related fields
- Preferably in Medical Laboratory Science or related fields
Experience
Candidates should have:
- 0–2 years of experience in a similar role
- Fresh graduates are encouraged to apply
Required Skills and Competencies
Candidates should have:
- Basic Microsoft Office skills:
- Excel
- Word
- PowerPoint
- Outlook
- Strong communication and interpersonal skills
- Ability to work independently and take responsibility
- Ability to work under pressure and meet deadlines
- High level of honesty and integrity
- Customer service orientation
Major Responsibilities
The Client Service Representative will:
- Assist client accounts with sample follow-up and timely delivery of laboratory results
- Ensure proper sample collection techniques according to ICL SOPs
- Provide information regarding pricing rates and test panels
- Support invoice settlement processes
- Assist clients in using web order systems for test requests and result retrieval
- Represent ICL professionally when communicating with clients
- Register and monitor daily sales volumes from clients
- Monitor scheduled tests and ensure timely result delivery
- Refill supplies and monitor usage compared with incoming tests and samples
- Resolve invoice-related issues and encourage timely payments
- Collect service payments and transfer them to the cashier
- Address service-related issues between ICL and client clinics
- Conduct monthly client visits and satisfaction surveys
- Monitor sample and payment issues through Oracle (BI) systems
- Generate client service work lists from Laboratory Information System (LIS)
- Clear incomplete data from LIS systems on a daily basis
- Promote ICL laboratory services to new and existing clients
- Report discontinued, resumed, and new tests to relevant departments
- Communicate results through fax, email, or telephone when required
- Follow all standard operating procedures (SOPs)
- Provide daily, weekly, and monthly updates to the Client Relations Manager
- Perform other duties assigned by supervisors
Why Join International Clinical Laboratories?
Working at ICL provides:
- Opportunity to work with a leading clinical diagnostic organization
- Professional growth in the healthcare sector
- Experience with international laboratory standards
- Exposure to advanced laboratory services
How to Apply
Interested and qualified applicants should submit:
- Updated CV
- Cover Letter
- Copies of supporting documents
Application requirements:
- Combine CV and Cover Letter into one PDF document
- Applications submitted in formats other than PDF will be rejected
- Write the position title in the email subject line
Email: hrrecruitment@icladdis.com
Application Deadline
July 14, 2026
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