JOB OVERVIEW
Company: Haset Information Technology PLC
Position: Call Center Agent
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Salary: Gross Monthly ETB 8,000
Application Deadline: August 2, 2025
About Haset Information Technology PLC
Haset Information Technology PLC is a forward-thinking tech startup based in Addis Ababa dedicated to providing innovative digital solutions across Ethiopia and Africa. Our mission is to empower businesses through reliable, scalable, and secure technology that enhances growth and operational efficiency.
Position: Call Center Agent
We are looking for motivated, customer-focused female candidates to join our call center team. This role involves managing customer inquiries and providing excellent service to ensure customer satisfaction.
Key Qualifications:
- Level IV Diploma or equivalent
- 6 months to 1 year of customer service or call center experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to stay calm and professional under pressure
- Willingness to work in shifts, including evenings, weekends, and holidays
- Basic computer proficiency and familiarity with CRM or call center software
- Proactive, solution-oriented mindset
- Ability to work effectively in a fast-paced environment
Key Responsibilities:
- Answer inbound customer calls and respond to inquiries promptly
- Log customer interactions accurately in the CRM system
- Escalate complex issues to supervisors or relevant departments
- Maintain up-to-date product knowledge for accurate customer support
- Ensure service quality standards are consistently met
- Handle both inbound and outbound calls professionally
- Provide information, resolve complaints, and ensure customer satisfaction
- Follow call scripts and company guidelines
- Meet or exceed call center performance metrics
- Participate in ongoing training and development programs
Eligibility
- Female applicants only
How to Apply
Qualified applicants can submit their applications via:
by August 2, 2025. Please ensure your CV highlights relevant customer service experience.
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My name is zema dawit kassa i am 21 i graduated in 2024 in the field of accounting and finance and i have been working in Ethiopia Engineering construction for 1 year a a assistant accountant (cashier).
I am a hard worker ,excellent in communication skill,good time management ,punctual.
My job requires meeting alot of clients for a purchasing and selling. I am good with customer service,making calles for purchasing many items.i can assure you a am good with handling callcenter job
I look forward from hearing from you.
Thank you
My name is zema dawit kassa i am 21 i graduated in 2024 in the field of accounting and finance and i have been working in Ethiopia Engineering construction for 1 year a a assistant accountant (cashier).
I am a hard worker ,excellent in communication skill,good time management ,punctual.
My job requires meeting alot of clients for a purchasing and selling. I am good with customer service,making calles for purchasing many items.i can assure you a am good with handling callcenter job
I look forward from hearing from you.
Thank you