JOB OVERVIEW
Company: EthioChicken
Job Type: Contract (Six Months – Maternity Cover)
Duty Station: Addis Ababa, Ethiopia
Application Deadline: March 19, 2026
About EthioChicken
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. The company is rapidly growing and strongly believes in investing in its employees while providing opportunities for career advancement.
The company’s vision is to provide one chicken per person per year through smallholder farmers. Its purpose is making farmers in Ethiopia healthier and wealthier.
Available Position
Position: Customer Experience Associate (Six Months Maternity Cover)
Required Qualifications
Bachelor’s Degree in:
- Sales
- Marketing
- Management
- Related fields
Work Experience
- No prior experience required
Additional Requirements
- Excellent communication skills in Afan Oromo, Tigrigna, or other local languages, in addition to Amharic, are preferable
- Proficiency in Microsoft Office and computer systems
Role Summary
The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. The role requires strong communication skills and effective use of tools and resources.
Key Responsibilities
- Conduct customer surveys accurately using designated tools and methodologies
- Welcome and engage customers with a friendly and professional demeanor
- Translate survey questions and responses when necessary
- Accurately enter, update, and manage survey data both online and offline
- Participate actively in team meetings and provide updates on activities and progress
- Record and forward customer complaints to appropriate teams
- Maintain strict confidentiality and data security protocols
- Provide feedback on survey tools, processes, and customer engagement techniques
- Perform additional tasks assigned to support team and company objectives
- Adhere to company policies and standards
Duty Station
Addis Ababa
How To Apply
Interested and qualified applicants should submit:
- Cover Letter
- Detailed CV
Applications should be sent via email to:
Applicants must clearly state the subject line as:
“Customer Experience Associate”
Important Note
- Only candidates meeting the required qualifications will be contacted
- Women are highly encouraged to apply
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