JOB OVERVIEW

Company: Ethio Telecom
Position: IT Technical Support Advisor
Employment Type: Not Specified
Experience: Fresh Graduates / No Work Experience Required
Education: BSc Degree in Computer Science, IT, Engineering or Related Fields
Location: Ethiopia
Application Deadline: August 23, 2026

About Ethio Telecom

Ethio Telecom is Ethiopia’s national telecommunications company, providing telecommunications and digital services across the country.

The company is seeking young, energetic, and customer-focused professionals to strengthen its customer experience and technical support services.

Position: IT Technical Support Advisor

Minimum Qualification

Applicants must have:

BSc Degree in:
- Computer Science
- Computer and Electrical Engineering
- Information Technology
- Information Systems
- Information Communication Technology
- Or a related field
No prior work experience is required.

This makes the position suitable for fresh graduates who meet the educational requirements.

Key Requirements & Skills

Applicants should have:

Proficiency in Windows, macOS, and Linux
Basic knowledge of networking concepts, including:
- TCP/IP
- DNS
- DHCP
Familiarity with computer hardware and troubleshooting
Knowledge of common software applications and remote support tools
Familiarity with IT Service Management (ITSM) tools and ticketing systems is preferable
Strong communication and problem-solving skills
Good customer-service skills
Ability to work effectively as part of a team
Willingness to work flexible hours, including evenings and weekends when necessary
Commitment to continuous learning and keeping up with technology trends

Relevant Certifications

The following certifications are considered an advantage:

CompTIA A+
ITIL Foundation
Cisco Certified Networking
Microsoft Certified: Modern Desktop Administrator Associate

Certifications are advantageous but are not stated as mandatory requirements.

Key Responsibilities

The selected candidate will be responsible for:

Providing support for common software applications and remote support tools
Troubleshooting hardware components and technical issues
Supporting Windows, macOS, and Linux operating systems
Working with ITSM tools and ticketing systems
Applying basic networking knowledge to troubleshoot technical problems
Diagnosing technical issues and providing effective solutions
Maintaining a strong focus on customer satisfaction

Salary & Benefits

The vacancy announcement does not specify the salary or benefits package.

How to Apply

Interested and qualified applicants should apply online through recruitment system.

APPLY HERE

Applicants can register online and search for the relevant vacancy among the recently posted jobs.

Application Deadline

August 23, 2026

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