JOB OVERVIEW
Company: Digaf Microcredit Provider S.C.
Position: Loan Officer
Location: Metu, Sheno, Gore, Sendafa, Weliso, Fiche, Shashemene, Guliso
Employment Type: Full-Time
Experience Level: 0+ years (Fresh Graduates Encouraged)
Application Deadline: July 2, 2025
Posted On: June 25, 2025
About Digaf Microcredit Provider
Digaf Microcredit Provider is a tech-driven microfinance institution committed to expanding financial access for low- and middle-income individuals across Ethiopia. Through its partnership with the Ministry of Labor and Skills (MoLS), Digaf uses innovative digital solutions to provide affordable payday loan products, fostering financial inclusion and economic empowerment.
Position Summary: Loan Officer
As a Loan Officer, you will be on the front lines of transforming lives through responsible financial services. This customer-facing role is ideal for enthusiastic, sales-driven individuals looking to make a social impact.
Key Responsibilities
1. Loan Promotion & Client Onboarding
- Promote DIGAF’s digital loan products to eligible customers.
- Educate clients on loan terms, repayment, and financial responsibility.
- Onboard and verify clients following company compliance procedures.
2. Customer Verification & Field Visits
- Conduct physical verifications at customer workplaces.
- Confirm job details, verify documents (ID, employee badge, bank statement).
- Engage directly with clients and coworkers during site visits.
3. Loan Application Processing
- Evaluate and verify submitted loan documents.
- Assess eligibility based on credit policy.
- Forward complete files to the verification team for approval.
4. Loan Repayment Monitoring & Collection
- Monitor repayment schedules.
- Follow up with clients for timely collections.
- Engage non-compliant borrowers to prevent loan defaults.
5. Delinquency Management
- Proactively minimize delinquency and apply collection procedures.
6. Customer Retention
- Build long-term relationships with clients.
- Support repeat borrowing and promote additional financial services.
7. Reporting & Documentation
- Maintain organized records of customer files and loan activity.
- Submit reports on disbursements, repayments, and delinquent accounts.
Qualifications and Skills
- Education: Bachelor’s degree preferred (open to fresh graduates).
- Experience: 0+ years (experience in customer service or field visits is a plus).
- Skills:
- Strong interpersonal and communication skills
- Confidence in conducting field visits
- Attention to detail and compliance
- Problem-solving and negotiation skills
- Customer-oriented and goal-driven
Duty Stations
Positions are available in the following cities:
Metu, Sheno, Gore, Sendafa, Weliso, Fiche, Shashemene, Guliso
How to Apply
Interested applicants should send their CV and application to the following email:
hr@digafcredit.com
Note:
- Only shortlisted candidates will be contacted for interviews.
- Be sure to indicate the duty station you’re applying for in the subject line of the email.
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