JOB OVERVIEW
- Organization: Digaf Micro Credit Provider
- Position: Contact Center
- Job Location: Addis Ababa, Ethiopia
- Experience: 0–2 years
- Application Deadline: October 10, 2026
Available Position
Position: Contact Center
The Contact Center professional will be responsible for supporting customers, responding to inquiries, handling complaints, updating customer information, preparing reports, and coordinating with internal teams to ensure effective customer service and collections support.
Educational Qualification
Applicants should have a:
- Bachelor’s degree in Business Administration, Marketing, Communication, Information Technology (IT), or a related field.
Experience
- 0–2 years of prior experience in a call center, customer service, or help desk environment is an advantage.
Required Knowledge
- Basic knowledge of financial services.
- Understanding of microfinance products is an advantage.
- Knowledge of customer care principles.
- Proficiency in English, Amharic, and Afaan Oromo, both verbal and written.
Addis Ababa, Ethiopia
Application Deadline
October 10, 2026
How to Apply
Interested and qualified candidates should send their:
- Updated CV/Resume
- Cover letter
Applications should be sent to the Digaf Microcredit HR Department by email: hr.admin@digafcredit.com
Applicants should clearly specify the position they are applying for in the subject line of the email.
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