JOB OVERVIEW
- Industry: Logistics & Supply Chain
- Location: Addis Ababa, Ethiopia
- Employment Type: Full-Time
- Application Deadline: July 30, 2026
About DHL Group
DHL is the world’s leading logistics company, employing more than 395,000 people across over 220 countries and territories.
DHL Global Forwarding Ethiopia is driving digital transformation by modernizing business processes, improving operational resilience, and enhancing customer experience through innovative logistics solutions.
The company is currently inviting qualified candidates to apply for the following positions.
Position 1: Customer Service Advisor (Fixed Term)
Educational Requirements
Applicants should have:
- University Degree or Higher National Diploma
Experience
- Minimum of 2 years of relevant work experience
Required Skills and Competencies
Candidates should have:
- Excellent telephone communication skills
- Strong conflict resolution skills
- Good selling skills
- Knowledge of telephone and order booking systems
- Excellent written and spoken communication skills
- Strong negotiation and interpersonal skills
- Sound customer relationship management experience
- Strong understanding of customer service and operations
- Mental alertness and assertiveness
- Good geographical knowledge
- Previous experience in a call center is an advantage
Duty Station
- Addis Ababa
Position 2: Customer Service Tracing Advisor
Educational Requirements
Applicants should have:
- University Degree
Experience
- Minimum of 2 years of experience in:
- Customer Contact Centre
- Tele-sales environment within a service industry (preferred)
- Customer relations environment
Key Responsibilities
The successful candidate will:
- Provide professional track and trace services
- Resolve customer service issues efficiently
- Improve service recovery
- Minimize customer dissatisfaction
- Maintain high customer service standards
Duty Station
- Addis Ababa
Position 3: OFR Team Leader
Educational Requirements
Applicants should have:
- Degree in Logistics or an equivalent field
Experience
- Minimum of 5 years of relevant industry experience
Required Skills and Competencies
Candidates should have:
- In-depth freight forwarding knowledge
- Sound knowledge of ocean freight and customs procedures
- High attention to detail
- Strong interpersonal skills
- Planning and organizational skills
- Business process knowledge
- Project management skills
- Presentation skills
- Proficiency in Microsoft Office applications
- Excellent written and spoken English
- Experience with CargoWise software
Duty Station
- Addis Ababa
Interested and qualified applicants should apply through the official DHL online recruitment portal.
How to Apply
Applicants must upload their updated resume as part of the application process.
Benefits Include:
- Competitive salary
- Career development opportunities
- Opportunity to work in a global organization
Application Deadline
July 30, 2026📣 Stay Updated For career opportunities jobs and scholarships
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