JOB OVERVIEW
SALARY :- As per company scale
DATE POSTED :– March 11,2025
DEADLINE DATE :– March 19,2025
JOB POSITION & REQUIREMENTS
Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry.Dashen Bank invites qualified applicants for the following job positions.
Position: Contact Center Agent
Academic and Professional Qualifications
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
Experience
- Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Technical Competencies:
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and and services.
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
- Project management skills.
Place Of Work: Addis Ababa
Vacancy Number: DB_EX/HO/034/25
How to Apply
Interested and qualified applicants should apply through the Above Application form links, And follow the below guidelines.
