JOB OVERVIEW
Company: Dashen Bank S.C.
Position: Customer Service Officer – Maker
Vacancy Number: DB_EX/BDD/004/26
Experience: 0 years
Work Location: Branches under Dashen Bank Bahir Dar District
Training Period: 6 months
Application Deadline: September 9, 2026
Dashen Bank invites qualified applicants and fresh graduates to apply for the Customer Service Officer – Maker position. This opportunity is suitable for recent graduates who meet the academic and eligibility requirements.
About Dashen Bank
Dashen Bank is one of Ethiopia’s leading financial institutions and is recognized for its financial performance, banking services, and introduction of innovative technologies to the financial industry.
Position: Customer Service Officer – Maker
Academic and Professional Requirements
Applicants must have:
- Bachelor’s degree in a business-related field, such as:
- Marketing Management
- Accounting
- Management
- Economics
- Business Administration
- Information Technology
- Other equivalent fields
Experience and Eligibility
- Work Experience: 0 years; fresh graduates are eligible.
- Minimum CGPA of 2.5.
- Applicants must be graduates of 2025/2026 G.C.
- External applicants must be 25 years old or younger.
- Degree certificate, Grade 8 certificate, Grade 12 certificate, updated CV, and application letter are mandatory.
- Successful candidates will be permanently assigned after completing six months of intensive training.
Functional and Technical Competencies
Applicants should have:
- Basic understanding of general financial products and services.
- Good knowledge of banking accounting principles and procedures.
- Ability to respond to basic customer inquiries and instructions.
- Ability to advise customers and resolve routine issues and requests.
- Excellent command of Microsoft Office applications.
- Good knowledge of core banking systems.
Job Responsibilities
The Customer Service Officer – Maker provides front-office customer service support at the branch.
Key responsibilities include:
- Handling account maintenance activities.
- Processing payment and collection transactions.
- Responding to customer inquiries.
- Handling cash and non-cash transactions.
- Processing customer requests and providing appropriate branch services.
Place of Work
Branches under Dashen Bank Bahir Dar District
Vacancy Posting End Date
September 10, 2026
Application Deadline
September 9, 2026
How to Apply
Interested and qualified applicants should apply online through the official Dashen Bank career portal:
Applicants should carefully follow the application instructions provided on the official recruitment portal and ensure that all required documents are submitted.
Dashen Bank S.C.
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