JOB OVERVIEW
Company: Dashen Bank S.C.
Position: Customer Service Officer – Maker
Job Type: Full-Time
Location: Branches under South West District Office (Bonga), Ethiopia
Vacancy Number: DB_EX/SWD/007/26
Application Deadline: June 27, 2026
Dashen Bank invites fresh graduates and qualified applicants to apply for the position of Customer Service Officer – Maker. Dashen Bank is one of Ethiopia’s leading private financial institutions, recognized for its strong performance, innovation, and commitment to delivering quality banking services.
This opportunity is designed for recent graduates who are eager to build a career in the banking sector through intensive training and professional development.
POSITION: Customer Service Officer – Maker
Educational Qualification
Applicants must hold a Bachelor’s Degree in one of the following fields:
- Marketing Management
- Accounting
- Management
- Economics
- Business Administration
- Information Technology
- Any other related business field
Experience
- No work experience required
- Fresh graduates are encouraged to apply
Additional Requirements
- Applicants must not be more than 25 years of age
- Minimum CGPA of 2.5 and above
- Only graduates of 2024, 2025, and 2026 are eligible
- Candidates will be permanently assigned after successfully completing six (6) months of intensive training
Mandatory Documents
Applicants must upload the following documents:
- Degree Certificate
- Grade 8–12 Academic Records
- Updated CV
- Application Letter
Important: Applicants who fail to submit the required documents will be excluded from the selection process.
Functional and Technical Competencies
- Understanding of basic financial products and banking services
- Knowledge of banking procedures and accounting principles
- Ability to respond to customer inquiries and resolve routine service issues
- Good customer handling and communication skills
- Excellent command of Microsoft Office applications
- Good understanding of core banking systems
Key Responsibilities
The Customer Service Officer – Maker is responsible for:
- Providing front-office customer service support
- Handling account opening and maintenance activities
- Processing payment and collection transactions
- Responding to customer inquiries and requests
- Managing cash and non-cash transactions
- Delivering efficient and professional banking services
- Ensuring customer satisfaction at the branch level
PLACE OF WORK
Branches under South West District Office (Bonga)
APPLICATION DEADLINE
June 27, 2026
HOW TO APPLY
Interested and qualified applicants should submit their application online through the recruitment portal before the deadline.
Applicants are advised to carefully follow all instructions and upload all required documents in the correct format.
IMPORTANT NOTES
- Fresh graduates only
- Photo documents are not accepted
- Incomplete applications will not be considered
- Only shortlisted candidates will be contacted
- Applicants must meet all eligibility requirements before applying
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