JOB OVERVIEW
Organization: Catholic Relief Services (CRS) Ethiopia
Position: Call Center Operator
Location: Addis Ababa, Ethiopia
Job Type: Full-time
Industry: Non-Governmental Organization (NGO), Humanitarian & Development
Application Deadline: August 13, 2025
About Catholic Relief Services
Catholic Relief Services (CRS) carries out the commitment of the U.S. Catholic Bishops to assist the poor and vulnerable overseas. CRS operates in over 100 countries, offering relief and development assistance regardless of race, religion, or nationality. Since 1958, CRS Ethiopia has been at the forefront of humanitarian and development work in the country. With a current annual budget of over $100 million, CRS Ethiopia manages a wide array of programs—from large-scale food-supported emergency response to innovative development projects—funded by major donors including the U.S. Government, UN agencies, private foundations, and individual contributors.
Position: Call Center Operator
CRS Ethiopia is seeking a skilled and compassionate professional to serve as a Call Center Operator. The ideal candidate will play a key role in managing hotline communication for feedback and support, particularly within emergency and development contexts.
Key Qualifications
- Bachelor’s degree (BA/BSc) in a social or natural science discipline
- Minimum of 3 years of relevant experience, especially in NGO call center environments
- Proficient in typing, data entry, and word processing
- Experience with hotline tools including computers, microphones, and headsets
- Strong command of MS Office applications (Excel, Word, PowerPoint, Visio)
- Advanced proficiency in Microsoft Word
- Excellent oral and written communication skills
Language Requirements
- Fluency in English, Amharic, and Afar-Afar languages is mandatory
Core Competencies
- Personal Accountability and Integrity
- Trust-building and Effective Collaboration in Diverse Teams
- Willingness to Learn and Adapt in a Fast-paced Environment
Leadership Competencies
- Strategic Thinking and Alignment with Organizational Mission
- Fostering Innovation and Leading Change
- Capacity Building and Team Development
What CRS Offers
CRS provides a collaborative and mission-driven work culture that values accountability, compassion, and learning.
For candidates based in the U.S.: Comprehensive benefits including medical, dental, vision, life insurance, and a robust retirement savings plan.
For candidates outside the U.S.: Benefits are tailored to local standards in line with CRS’ in-country HR policies.
How to Apply
Interested and qualified applicants should submit their applications via the official online portal:
Ensure your resume and cover letter are tailored to this specific role, highlighting relevant call center or humanitarian experience.
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