JOB OVERVIEW
Company: Bunna Bank S.C.
Position: Junior Customer Service Officer
Job Type: Permanent
Experience: No prior experience required
Location: Branches under Mekelle District
Application Deadline: September 2, 2026
Application Method: Online Application Form
About Bunna Bank
Bunna Bank S.C. is a private commercial bank in Ethiopia established to provide modern, accessible, and customer-focused banking services. The bank received its license from the National Bank of Ethiopia on June 25, 2009, under the legislation governing the licensing and supervision of banking businesses.
Bunna Bank describes itself as a growing, third-generation banking institution focused on serving customers, supporting business development, and expanding modern banking services in Ethiopia.
Position: Junior Customer Service Officer
Bunna Bank is inviting qualified and energetic candidates to apply for the position of Junior Customer Service Officer.
This vacancy is particularly suitable for fresh graduates seeking to begin their careers in banking. The position involves customer service, account opening, counter transactions, document management, back-office support, reconciliation activities, product promotion, and digital banking services.
Candidates with relevant academic backgrounds and an interest in customer-focused banking operations are encouraged to apply.
Education Requirements
Applicants should have a first degree in one of the following fields:
- Business Administration and Information System (BAIS) is advantageous.
- Accounting
- Management
- Finance
- Economics
- Banking and Finance
- Or a related field combined with training or certification in MIS, IT, or a related area.
Experience Requirements
- No prior work experience is required.
- Fresh graduates are eligible to apply.
This makes the Bunna Bank Junior Customer Service Officer vacancy a suitable opportunity for recent university graduates looking to enter the Ethiopian banking sector.
Other Requirements
Candidates should have:
- Basic knowledge of banking operations.
- Strong interpersonal and customer-service skills.
- Professional and presentable appearance.
- Team-oriented mindset.
- Willingness to follow applicable National Bank of Ethiopia (NBE) standards and banking procedures.
- Ability to communicate effectively with customers and colleagues.
Key Responsibilities
1. Account Opening and Customer Documentation
- Process and support customer account-opening activities.
- Maintain customer registers accurately.
- Manage and safeguard customer-related documents.
- Ensure proper custody and organization of banking records.
2. Counter and Transaction Services
- Process counter transactions.
- Handle cheque deposits.
- Process and manage returned cheques.
- Provide accurate and efficient customer service at the branch.
3. Back-Office Operations
- Assist Senior Customer Service Officers with back-office activities.
- Support daily reconciliation activities.
- Assist with reconciliation of ATM, POS, merchant, and branch books.
- Support the clearing and follow-up of suspense accounts.
4. Banking Products and Digital Channels
- Promote Bunna Bank products and services.
- Introduce customers to alternative digital banking channels.
- Support customers in understanding available banking services.
- Contribute to increased customer adoption of digital financial services.
5. Customer and Business Development
- Support deposit mobilization activities.
- Assist in recruiting new customers and clients.
- Develop and maintain positive relationships with merchants and agents.
- Respond to customer inquiries professionally and efficiently.
6. Service Quality and Confidentiality
- Address customer requests while maintaining high service-quality standards.
- Protect customer information and maintain confidentiality.
- Follow established banking procedures and regulatory requirements.
Duty Station
Branches under Mekelle District
The position is assigned to branches operating under Bunna Bank’s Mekelle District.
Employment Terms
Employment Type: Permanent
Application Deadline
September 2, 2026
According to the vacancy announcement, interested candidates should submit their applications within five consecutive working days from the date of the announcement.
How to Apply
Interested and qualified applicants should complete the online application for the Junior Customer Service Officer position.
Applicants should ensure that all required information is accurately completed before submitting the form.
Application Requirements
Candidates are expected to submit the required application information and supporting documents through the designated application process.
The announcement requests:
- Application
- CV
- Copies of testimonials
- Original documents for verification as applicable
Physical applications will not be accepted.
Important Notes
- Fresh graduates are encouraged to apply.
- No prior work experience is required.
- The employment term is permanent.
- Only highly qualified and shortlisted candidates will be contacted.
- Physical applications will not be accepted.
- Bunna Bank reserves the right to cancel the advertised position.
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