JOB OVERVIEW
Organization: British Embassy Addis Ababa
Employment Type: Full-Time (Country Based Staff)
Duty Station: Addis Ababa
Application Deadline: February 11, 2026
The British Embassy in Addis Ababa, one of the UK’s largest missions in Africa, is seeking an experienced, driven, and creative IT professional to join its integrated and dynamic team. This role offers an excellent opportunity to develop skills while working across diplomatic and development operations.
Position: IT Support Officer
Main Purpose of the Job
The IT Support Officer (ITSO) is responsible for delivering reliable and secure IT support services within the British Embassy Addis Ababa. The post holder will provide day-to-day technical support, resolve IT-related issues, and offer guidance to Embassy staff.
The IT Support Officer reports to the IT Manager and works closely with the Corporate Services Team.
Essential Qualifications, Skills & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- Minimum 3 years of relevant professional experience in IT infrastructure and support services
- Proven experience in end-user IT support, particularly Office 365 and cloud-based services
- Strong experience with Microsoft Exchange/Outlook, MS Teams, SharePoint, and related platforms
- Experience in IT security practices
- Experience with structured cabling
- Good working knowledge of networking and IT infrastructure
- Proficiency in English and Amharic
Desirable Qualifications & Experience
- Knowledge of AI and Business Intelligence tools
- Experience in IT inventory management
- Valid driving license
Required Behaviors
- Delivering at Pace
- Developing Self and Others
- Managing a Quality Service
- Working Together
Key Roles and Responsibilities
Systems Support
- Provide technical support and troubleshooting for embassy systems and users
- Ensure continuity and reliability of IT services
IT Inventory
- Maintain accurate records of IT equipment and assets
Locally Managed IT Support
- Support locally managed IT systems and infrastructure as required
Salary & Benefits
- Monthly Salary: USD 694.52
(Base salary subject to tax and statutory deductions)
Duty Station
Addis Ababa
How to Apply
Applications for Country Based Staff (CBS) roles with the British Government must be submitted only through online
📣 Stay Updated For career opportunities jobs and scholarships
Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com
