JOB OVERVIEW
Company: Bridge Communication PLC (Go Super App)
Position: Call Center Officer
Qualification: High School Diploma or equivalent; college education is an advantage
Career Level: Entry Level
Location: Addis Ababa
Deadline: December 1, 2026
About the Company
Go Super App is an all-in-one digital platform offering ride-hailing, e-mobility, delivery, cloud kitchens, and home services.
Qualification Requirements
- High School Diploma or equivalent; some college education is an advantage.
- Previous customer service or call center experience is preferred.
- Strong communication and interpersonal skills.
- Ability to handle high call volumes in a fast-paced environment.
- Good problem-solving and conflict-resolution skills.
- Familiarity with call center software and CRM systems.
- Strong multitasking and time management skills.
Main Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and resolve complaints.
- Record customer interactions accurately in the CRM system.
- Follow call scripts and service guidelines.
- Meet call center performance and customer satisfaction targets.
- Escalate complex issues to the appropriate departments.
- Maintain up-to-date knowledge of company products and policies.
- Participate in training and follow call center procedures.
How to Apply
Interested applicants should submit an application letter, updated CV, and relevant credentials through the Ethiojobs portal.
Deadline: December 1, 2026
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