JOB OVERVIEW
Company: Boeing Global Services (BGS)
Position: Customer Support Specialist (Customer Support Management)
Duty Station: Addis Ababa, Ethiopia
Required Experience: At least 1 year in the aerospace industry and 1 year in a supply chain-focused role
Employment Type: International, locally hired position
Application Deadline: November 15, 2026
About Boeing Global Services
Boeing is a global aerospace company focused on developing aviation products, services, and technologies. Through Boeing Global Services (BGS), the company provides support and service solutions to customers across the aviation industry..
Boeing Job Vacancy 2026: Customer Support Specialist
Position: Customer Support Specialist (Customer Support Management)
Duty Station: Addis Ababa, Ethiopia
Basic Qualifications and Required Experience
Applicants must meet the following requirements:
- At least 1 year of experience in the aerospace industry.
- At least 1 year of experience in a supply chain-focused role.
- Experience preparing presentations for executive leadership and presenting to senior management.
- Strong communication and problem-solving skills.
- Ability to collaborate across multiple teams and organizations.
- Willingness to learn and develop professionally.
- Ability to undertake limited domestic and international travel.
Preferred Qualifications
The following qualifications and experience are considered advantageous:
- Knowledge of SAP systems.
- Engineering or technical experience.
- Experience in account management or customer support.
Key Responsibilities
The Customer Support Specialist will be responsible for the following activities:
1. Customer Relationship Management
- Build, maintain, and strengthen customer relationships.
- Understand customer needs, business strategies, and organizational culture.
- Communicate with customers and internal teams through meetings, phone calls, emails, and virtual platforms.
- Maintain customer account health and deliver high-quality customer support.
2. Customer Support and Problem Resolution
- Work with customers to identify their needs and recommend appropriate solutions.
- Respond to customer inquiries about Boeing products, services, processes, and operations.
- Coordinate with internal teams to resolve delivery issues and customer concerns.
- Provide updates on order status, changes, and potential improvements.
3. Supply Chain and Order Management
- Enter, track, monitor, and coordinate customer material requirements, deliveries, and returns.
- Coordinate the collection and processing of supplier and customer information related to spare parts and associated services.
- Analyze spare parts inquiries and facilitate timely responses.
- Help resolve order and delivery problems.
4. Reporting and Performance Monitoring
- Prepare and deliver presentations to customers and internal stakeholders.
- Monitor and communicate key performance indicators and service metrics.
- Analyze customer and supplier data related to orders and deliveries.
- Use Boeing systems to support customer accounts and supply chain operations.
5. Cross-Functional Coordination
- Work closely with customers and internal Boeing teams.
- Coordinate activities across departments to support customer requirements.
- Help improve service delivery, communication, and operational effectiveness.
Employment Conditions
Applicants should review the following conditions before applying:
- Work Location: Addis Ababa, Ethiopia.
- Relocation: Relocation assistance is not available. Candidates must already live in the immediate area or relocate at their own expense.
- Visa Sponsorship: Boeing will not sponsor applicants for employment visa status.
- Work Schedule: The position is not designated as a shift-worker role.
- Compensation: Pay and benefits are determined locally and depend on qualifications, experience, and applicable Ethiopian law.
- Export Control: The announcement states that this position is not an export-control position.
- Employment Eligibility: Appointment is subject to satisfying applicable Ethiopian labour and immigration requirements.
How to Apply
Interested and qualified applicants should submit their applications online through careers website.
Applicants should review the complete vacancy announcement, verify that they meet the experience requirements, and submit their application through the official recruitment portal.
Application Deadline: November 15, 2026
📣 Stay Updated For career opportunities jobs and scholarships
Join our Telegram Channel for daily job updates!
🔗https://t.me/HabeshanJobsET
