JOB OVERVIEW
Company: Awash Capital S.C.
Industry: Investment Banking & Capital Market Services
Job Type: Full-Time
Location: Addis Ababa, Ethiopia
Application Deadline: June 20, 2026
Awash Capital S.C., a licensed investment bank operating in Ethiopia’s capital market, invites qualified and motivated applicants to apply for the position of Junior Customer Service Officer.
The company plays a significant role in Ethiopia’s emerging capital market by providing investment banking, brokerage, advisory, and financial services to investors and institutions.
POSITION AVAILABLE
Junior Customer Service Officer
Educational Qualification
- Bachelor’s Degree in:
- Economics
- Accounting
- Business Administration
- Finance
- Related fields
Work Experience
- 1–3 years of relevant experience in customer service
- Experience in financial services, brokerage firms, banking, or investment institutions is preferred
Additional Requirements
- Knowledge of the Ethiopian financial market
- Understanding of investment products, trading processes, and investment principles
- Training or certification in customer service, call center operations, or financial services is an advantage
- Strong customer service and communication skills
- Excellent analytical and problem-solving abilities
- Strong attention to detail
- Excellent writing and interpersonal skills
- Self-motivated and resilient personality
- Ability to work effectively in a fast-paced environment
- Reliable and capable of performing under pressure
KEY RESPONSIBILITIES
The Junior Customer Service Officer will be responsible for:
- Providing frontline customer support and assistance
- Facilitating account opening and customer onboarding processes
- Responding promptly to customer inquiries
- Handling and resolving customer complaints professionally
- Ensuring high-quality customer service delivery
- Maintaining customer satisfaction and loyalty
- Communicating with clients through multiple service channels
- Supporting compliance-related customer onboarding activities
- Assisting customers with investment account services and related requests
PLACE OF WORK
Addis Ababa, Ethiopia
APPLICATION DEADLINE
June 20, 2026
HOW TO APPLY
Interested applicants who meet the requirements are invited to submit their updated CV and relevant supporting documents
Email Application
CONTACT INFORMATION
Office Address
Awash Capital S.C.
Nile Insurance Building, 16th Floor
Ras Abebe Aregay Street
Addis Ababa, Ethiopia
Telephone
+251 115 269 988
IMPORTANT NOTE
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
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