JOB OVERVIEW
- Company: Addis International Bank S.C (AdIB)
- Position: Senior Customer Service Officer I – Accounts/Cash
- Location: Ginnir, Assosa
- Job Type: Full-time
- Salary & Benefits: As per the Bank’s scale
- Application Deadline: August 16, 2025
About Addis International Bank S.C
Addis International Bank S.C (AdIB) is a young and dynamic private commercial bank founded by cooperatives, unions, social organizations, and individual entrepreneurs. In just seven years of operation, AdIB has established itself as a key player in Ethiopia’s banking industry. Guided by the vision “To be the Leading Inclusive Bank in Africa”, the bank is committed to delivering innovative, inclusive, and customer-centered financial services.
Position: Senior Customer Service Officer I – Accounts/Cash
Qualifications:
- Bachelor’s Degree in Management, Accounting, Banking, or related fields
- Minimum of 2 years relevant banking experience (at least 1 year as Customer Service Officer)
Role Summary:
Reporting to the Branch Manager I, the Senior Customer Service Officer I provides both front and back-office banking services. Responsibilities include account management, loan processing, cash handling, fund transfers, and promoting banking products. The role also supports credit processing, ensures compliance, maintains accurate records, and contributes to daily branch operations.
Key Duties and Responsibilities
- Cash and Transaction Management: Handle cash transactions, cheque truncation, remittances, and transaction approvals within limits.
- Account and Loan Administration: Open and verify accounts, process loan contracts, manage collateral records, and follow up on repayments.
- Reconciliation and Reporting: Reconcile accounts, prepare daily income/expense reports, and generate risk and financial reports.
- Customer Service & Product Promotion: Provide assistance with debit cards, mobile banking, and other services while promoting bank products.
- Record Keeping & Compliance: Maintain secure, accurate records and ensure adherence to bank policies and regulatory standards.
How to Apply
Interested and qualified applicants should apply only through the Bank’s official job application portal
- Clearly state Position and Place of Work in the application letter.
- Provide at least one reference from current or former employment.
Note:
- Applications in person will not be accepted.
- Only shortlisted candidates will be contacted.
- For further details, call +251-115-570505.
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