JOB OVERVIEW
Company Overview
At Wagwago Trading PLC, operating under the brand Wagwago Electric, we are dedicated to powering Ethiopia’s future with innovative and sustainable electrical solutions. We specialize in high-quality transformers, customer-centric services, and reliable logistics coordination. Join our dynamic team and help shape the future of clean and efficient energy solutions.
Position: Call Center Agent
Qualifications:
- Diploma or Bachelor’s Degree in any relevant field.
- Experience: 1–3 years in customer service or a call center role, preferably in logistics or transportation.
- Fluency in Amharic and English (Tigrigna or Somali language skills are a plus).
- Strong communication, active listening, and problem-solving skills.
- Tech-savvy: Proficient in CRM systems and computer tools.
- Calm, professional, and team-oriented.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism.
- Provide accurate information on Trucks Load PLC services.
- Log and manage client interactions via CRM tools.
- Address and resolve client and driver concerns promptly.
- Support dispatch and logistics teams by relaying key information.
- Meet daily call metrics and quality service standards.
- Stay updated on company services, routes, and policies.
- Maintain a customer-first mindset in all interactions.
What We’re Looking For:
- Strong interpersonal skills and a customer-centric attitude
- Ability to thrive in a fast-paced, collaborative environment
- Detail-oriented with strong organizational and time management abilities
- Commitment to delivering high-quality service
How to Apply
Interested and qualified candidates should apply online by completing the form below:
Deadline: June 6, 2025
📣 Stay Updated For career opportunities and jobs in Ethiopia
Join our Telegram Channel for daily job updates!
🔗 https://t.me/Habeshan_Jobs_Com
